[cisco-voip] PBX functionality with Call manager 4.0

[Mike Prince]

I am looking for anyone who has implement Call manager 4.0 in the following scenario.

We would like inbound calls to ring a primary group of extensions (line group ?) and if no one picks up continue ringing the primary group and start ringing a secondary group (backup personell). If the secondary group fails to answer, I then want to send the call to a specific voicemail box. I know we can do this with line groups and huntlists but no one seems to know an easy way to send it to voicemail plus an extension can only be in one line group.

We tried the shared line appearance but that is to much of a challenge for our user base to manipulate multiple inbound calls. They are having difficulty as the softkeys switch to handle the inbound (current ringing call). 

Here is a list on other features that our Cisco provider tell us is a PBX function and not implementable with call manager:
1.) No way to place an extension in a DND (do not disturb) mode without using IPMA.
2.) No way route calls differently based on time of day( night/day mode). This is supposedly implemented in 4.1 but no way to manually switch  to night mode.
3.) No way to page over the phones speakerphone. Lack of this one feature is kiling us as we were told that we could do this until we got ready to implement. Built 
     brand new $3 mil building with no overhead paging based on this bad information.

If you have found a workaround for any of these issues let me know. Don't expect every detail just point me in the right direction.



Mike Prince
System Administrator
www.ki-lin.com
904-225-2642
Mike Prince
System Administrator
www.ki-lin.com
904-225-2642
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