[cisco-voip] PBX functionality with Call manager 4.0

[Lelio Fulgenzi]

I don't know v4 inside and out yet, but I would suspect you would create one line group, say line group A with one set of phones, and FWD N/A to line group B, which would include the same phones as group A but an additional set of phones. If the restriction is on DN and not on phones, then creating the phones in group A with two DNs should work. As for final destination of voicemail, that's always tricky with hunt groups, but typically, you should be able to have an always route member option or something like that to the voicemail pilot or a route point that is CFwdAll to voicemail. You basically have to fudge it to work.

As for some of your feature requests, we're in the same boat as you. We had what many of our clients consider a 'full featured' system only to move to something that can't do some of the common things we could do before, e.g. forwarding all lines on a phone.

Regarding (1), if your goal is to 'not disturb' the person at the other end of the phone, then a new ring type might help. I created a silent ring type that many people were very happy with. If your goal is to deliver an 'initiate FWD busy target on all lines' then I have not seen any thing to fix this.

Regarding (2), it may not be pretty, but if you have Unity, you can create a call handler with no greetings that the user can change to standard and alternate to route calls differently. It will work if you plan it out. We've got it working here.

Regarding (3), out of the box, you can set a phones DN to autoanswer and you can page over the phone's loudspeaker. If you are looking for broadcast paging, then you'll have to look for a third party solution like Berbee or Net6.

-----                                                                -----
Lelio Fulgenzi, B.A.                                  lelio at uoguelph.ca.eh
Network Analyst (CCS)
University of Guelph                             FAX:(519) 767-1060 JNHN
Guelph, Ontario N1G 2W1                          TEL:(519) 824-4120 x56354
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
     remove the 1st letter of the canadian alphabet from my email, eh!
  ----- Original Message ----- 
  From: Mike Prince 
  To: cisco-voip at puck.nether.net 
  Sent: Thursday, February 10, 2005 10:10 PM
  Subject: [cisco-voip] PBX functionality with Call manager 4.0


  I am looking for anyone who has implement Call manager 4.0 in the following scenario.

  We would like inbound calls to ring a primary group of extensions (line group ?) and if no one picks up continue ringing the primary group and start ringing a secondary group (backup personell). If the secondary group fails to answer, I then want to send the call to a specific voicemail box. I know we can do this with line groups and huntlists but no one seems to know an easy way to send it to voicemail plus an extension can only be in one line group.

  We tried the shared line appearance but that is to much of a challenge for our user base to manipulate multiple inbound calls. They are having difficulty as the softkeys switch to handle the inbound (current ringing call). 

  Here is a list on other features that our Cisco provider tell us is a PBX function and not implementable with call manager:
  1.) No way to place an extension in a DND (do not disturb) mode without using IPMA.
  2.) No way route calls differently based on time of day( night/day mode). This is supposedly implemented in 4.1 but no way to manually switch  to night mode.
  3.) No way to page over the phones speakerphone. Lack of this one feature is kiling us as we were told that we could do this until we got ready to implement. Built 
       brand new $3 mil building with no overhead paging based on this bad information.

  If you have found a workaround for any of these issues let me know. Don't expect every detail just point me in the right direction.



  Mike Prince
  System Administrator
  www.ki-lin.com
  904-225-2642
  Mike Prince
  System Administrator
  www.ki-lin.com
  904-225-2642


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