[cisco-voip] Re: PBX functionality with Call manager 4.0

[Wes Sisk]

to get it to go to a specifig voicemail box, first bounce the call 
through a dummy line configured to CFA to your hunt pilot.  Then add 
your voicemail hunt list as the last member of the hunt list.

/Wes

Sean Eckton wrote:

> On Feb 10, Mike Prince asked:
>  
> We would like inbound calls to ring a primary group of extensions (line 
> group ?) and if no one picks up continue ringing the primary group and 
> start ringing a secondary group (backup personell). If the secondary 
> group fails to answer, I then want to send the call to a specific 
> voicemail box. I know we can do this with line groups and huntlists but 
> no one seems to know an easy way to send it to voicemail plus an 
> extension can only be in one line group.
>  
> I don't know anything about the first part, but sending the call to 
> voicemail is an interesting one.  I opened a case with TAC and they 
> said it couldn't be done.  I asked on here and was told to put the 
> last DN in the group to go to a number that is CFA to voicemail.  We 
> know that doesn't work with line groups because they ignore 
> forwarding.  It was also suggested by someone to put the Unity 
> voicemail line group as the last line group in the hunt list.  Well, 
> that goes to voicemail all right, but you get the default unity 
> greeting:  "Welcome to Cisco Unity Messaging.  From a touch-tone 
> phone..."  That's not what you want either.  The company that helped 
> us do our install came up with a solution.  Setup the hunt list and 
> put all of the line groups in it the way you want including the 
> voicemail line group as the last one.  Then, instead of publishing the 
> pilot point for the hunt list, publish a CTI Route Point number 
> instead that is CFA to the pilot point.  That way when it gets to 
> Unity, it believes it is getting there for the CTI Route Point's 
> voicemail box and that's the one it goes to.  Works great!
>  
> Sean Eckton
> Network Administrator
> Information Systems Department
> Horizon Bank Cornwall Office
>  
> Office:  (360) 756-2534
> Cisco IP Phone:  (360) 722-7570 (7570 for internal Cisco phone users)
>  
> sean.eckton at horizonbank.com <mailto:sean.eckton at horizonbank.com>
>  
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