[cisco-voip] Re: PBX functionality with Call manager 4.0

[Sean Eckton]

On Feb 10, Mike Prince asked:
 
We would like inbound calls to ring a primary group of extensions (line
 
group ?) and if no one picks up continue ringing the primary group and 

start ringing a secondary group (backup personell). If the secondary  
group fails to answer, I then want to send the call to a specific  
voicemail box. I know we can do this with line groups and huntlists but
 
no one seems to know an easy way to send it to voicemail plus an  
extension can only be in one line group.
 
I don't know anything about the first part, but sending the call to
voicemail is an interesting one.  I opened a case with TAC and they said
it couldn't be done.  I asked on here and was told to put the last DN in
the group to go to a number that is CFA to voicemail.  We know that
doesn't work with line groups because they ignore forwarding.  It was
also suggested by someone to put the Unity voicemail line group as the
last line group in the hunt list.  Well, that goes to voicemail all
right, but you get the default unity greeting:  "Welcome to Cisco Unity
Messaging.  From a touch-tone phone..."  That's not what you want
either.  The company that helped us do our install came up with a
solution.  Setup the hunt list and put all of the line groups in it the
way you want including the voicemail line group as the last one.  Then,
instead of publishing the pilot point for the hunt list, publish a CTI
Route Point number instead that is CFA to the pilot point.  That way
when it gets to Unity, it believes it is getting there for the CTI Route
Point's voicemail box and that's the one it goes to.  Works great!
 
Sean Eckton
Network Administrator
Information Systems Department
Horizon Bank Cornwall Office
 
Office:  (360) 756-2534
Cisco IP Phone:  (360) 722-7570 (7570 for internal Cisco phone users)
 
sean.eckton at horizonbank.com
 
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