[cisco-voip] Re: PBX functionality with Call manager 4.0

[Lelio Fulgenzi]

I think there is a setting which will change this behaviour. However, it might be system wide.
  ----- Original Message ----- 
  From: Mike L. Prince 
  To: Wes Sisk ; Sean Eckton 
  Cc: cisco-voip at puck.nether.net 
  Sent: Friday, February 11, 2005 4:45 PM
  Subject: RE: [cisco-voip] Re: PBX functionality with Call manager 4.0


  Dummy line with CFA to pilot point makes call show up wierd and confuses use as it says call forwarded from xxxx and caller-id info shows up 
  differently on the screen.

  Mike

  -----Original Message-----
  From: cisco-voip-bounces at puck.nether.net
  [mailto:cisco-voip-bounces at puck.nether.net]On Behalf Of Wes Sisk
  Sent: Friday, February 11, 2005 2:28 PM
  To: Sean Eckton
  Cc: cisco-voip at puck.nether.net
  Subject: Re: [cisco-voip] Re: PBX functionality with Call manager 4.0


  to get it to go to a specifig voicemail box, first bounce the call 
  through a dummy line configured to CFA to your hunt pilot.  Then add 
  your voicemail hunt list as the last member of the hunt list.

  /Wes

  Sean Eckton wrote:

  > On Feb 10, Mike Prince asked:
  >  
  > We would like inbound calls to ring a primary group of extensions (line 
  > group ?) and if no one picks up continue ringing the primary group and 
  > start ringing a secondary group (backup personell). If the secondary 
  > group fails to answer, I then want to send the call to a specific 
  > voicemail box. I know we can do this with line groups and huntlists but 
  > no one seems to know an easy way to send it to voicemail plus an 
  > extension can only be in one line group.
  >  
  > I don't know anything about the first part, but sending the call to 
  > voicemail is an interesting one.  I opened a case with TAC and they 
  > said it couldn't be done.  I asked on here and was told to put the 
  > last DN in the group to go to a number that is CFA to voicemail.  We 
  > know that doesn't work with line groups because they ignore 
  > forwarding.  It was also suggested by someone to put the Unity 
  > voicemail line group as the last line group in the hunt list.  Well, 
  > that goes to voicemail all right, but you get the default unity 
  > greeting:  "Welcome to Cisco Unity Messaging.  From a touch-tone 
  > phone..."  That's not what you want either.  The company that helped 
  > us do our install came up with a solution.  Setup the hunt list and 
  > put all of the line groups in it the way you want including the 
  > voicemail line group as the last one.  Then, instead of publishing the 
  > pilot point for the hunt list, publish a CTI Route Point number 
  > instead that is CFA to the pilot point.  That way when it gets to 
  > Unity, it believes it is getting there for the CTI Route Point's 
  > voicemail box and that's the one it goes to.  Works great!
  >  
  > Sean Eckton
  > Network Administrator
  > Information Systems Department
  > Horizon Bank Cornwall Office
  >  
  > Office:  (360) 756-2534
  > Cisco IP Phone:  (360) 722-7570 (7570 for internal Cisco phone users)
  >  
  > sean.eckton at horizonbank.com <mailto:sean.eckton at horizonbank.com>
  >  
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