[cisco-voip] Unity

[Nick Marus]

Create a CallHandler, and assign it the DN of the route point. In the
transfer settings of the CallHandler, select "Yes, Ring a subscriber
at this extension" and make sure "transfer type" is "release to
switch".

You can then dial the DN from unity and it will tranfer to the DN of
your route point.

Or... In your mailbox, under caller input, map one of the 1-9 keys to
transfer to the call handler you created above, and then simply prompt
the user to press the "key" for your helpdesk in your greeting.


On Tue, 15 Feb 2005 10:23:18 -0800, Voll, Scott <Scott.Voll at wesd.org> wrote:
> How do I make a Call handler go to a CM Route Point?  If it goes to my
> Voice mail I want the user to have the option of dialing a call handler
> to my Helpdesk which is a IPCC Express Script (ICD) .
> 
> TIA
> 
> Scott
> 
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> cisco-voip at puck.nether.net
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> 


-- 
Nick Marus
nmarus at gmail.com