[cisco-voip] Unity doesn't record/store voice mail and greetings

[Boda György]

Hi,

our Unity server does not record/store voice mail messages and
greetings. Here are the logs:

The Tools Depot>Switch Integration Tools>Port Status Monitor log shows
the following:

"1","2005/02/25","08:58:18","Appl","AttemptForward"
"1","2005/02/25","08:58:18","Appl","PHTransfer"
"1","2005/02/25","08:58:18","Conv","State - PHTransfer LoadInfo"
"1","2005/02/25","08:58:18","Conv","Event is [TrueEvent]"
"1","2005/02/25","08:58:18","Appl","PHGreeting"
"1","2005/02/25","08:58:18","Conv","State - Play Greeting"
"1","2005/02/25","08:58:18","Conv","Call answered if needed"
"1","2005/02/25","08:58:18","Disp","Playing greeting for Subscriber:
gyboda"
"1","2005/02/25","08:58:27","Conv","No DTMF received"
"1","2005/02/25","08:58:27","Disp","Taking message for Subscriber:
gyboda"
"1","2005/02/25","08:58:27","Conv","Event is [RecordMsgEvent]"
"1","2005/02/25","08:58:27","Conv","State - Record Message"
"1","2005/02/25","08:58:34","Conv","Event NULL"

Tools Depot>Administration Tools> License Info Viewer output:

Feature				License	Utilization	Expiration
Name in license files
Languages				6	-
LicLanguagesMax
Realspeak sessions			2	-
LicRealspeakSessionsMax
Subscriber Mailboxes		10	-		6
LicSubscribersMax
Maximum UM subscribers		10	-
LicUMSubscribersMax
Cisco Unity Inbox subscribers	10			0
LicVMISubscribersMax
Voice ports				2	-
LicVoicePortsMax
AMIS					Not licensed	-
LicAMISIsLicensed
Message recording full length	Not licensed	-
LicMaxMsgRecLenIsLicensed
License pooling			Not licensed	-
LicPoolingIsEnabled
Secondary Unity server		Not licensed		0
LicSecondaryServerIsLicensed
VPIM					Not licensed	-
LicVPIMIsLicensed


Tools Depot>Reporting Tools>Gather Unity System Info shows:

Unity Install Information:
     Unity server name = UNITY
     Unity version = 4.0(3.0)
     Logging diagnostics and data files to: C:\CommServer\Logs\
         Total capacity (megs): 36405.06
         Megs free: 29569.73
         % free space: 81.22
     UMR repository location: C:\CommServer\UnityMTA\
         Total capacity (megs): 36405.06
         Megs free: 29569.73
         % free space: 81.22

(error):53 (File not found: apigid32.dll) in procedure GetSystemInfo of
Form frmMain
     Cisco Unity TSP version = 
     Switch 1 = Cisco CallManager
     Switch 2 = - not installed -
     Ports configured =  2
     Default recording codec = 8K Mu-Law
     TUI Languages loaded = ENU
     Default TUI Language = ENU
     GUI Languages loaded = ENU
     Default GUI Language = ENU
     Default TTS Language = ENU
     TTS Default Engine = 
     Standard Unity conversation in use

Environment Information:
     Back end is Exchange 2000
     Partner Exchange Server = UNITY
     Unity domain = CISCO
     Global Catalog Server=unity.cisco.com
     Domain Controllers:
         cisco.com: unity.cisco.com
     Exchange version = Exchange 2000 build:  6249: SP 3
     SQL Version = Microsoft SQL Server  2000 - 8.00.760 : SP 3
     Windows version =  5.0 Build 2195: Service Pack 4
     Outlook is not installed on the local server

Directory Information
     Total Subscribers in network =  6
     Total full subscribers homed on the local message store (if any) =
6
     Total full subscribers assigned to the local Unity server =  6
     Total network (contact) subscribers homed locally =  0
     Total call handlers on local box =  3
     Total delivery locations homed locally =  0
     Total Unity servers in the same dialing domain (including local
server) = 0
     Total Unity servers seen in directory (including local server)=  1

Licensing Information:
     LicLanguagesMax=6
     LicRealspeakSessionsMax=2
     LicSubscribersMax=10
     LicUMSubscribersMax=10
     LicVMISubscribersMax=10
     LicVoicePortsMax=2
     AvLicUtilizationSecondaryServer=0
     AvLicUtilizationSubscribers=6
     AvLicUtilizationVMISubscribers=0

Event Viewer displays the following error message:

The product Microsoft Exchange 2000 Server is out of licenses.  Use
License Manager from the Administrative Tools folder for more
information on which users are out of compliance and how many licenses
should be purchased.

SA>Reports>Subscriber Report - shows that the Inbox Size of every
subscriber is 0 bytes.


There is no reference to Exchange Licensing in the Installation Guide.
What could be the problem?

Thanks.


Gyorgy Boda





McAfee WebShield: OK.
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