FW: [cisco-voip] Attendant Console Error

[Andrew Dignan]

Well, the 10 user limit for the Directory Pane is related to showing the
Call Forward status of phones, not the line state.  It will show the line
state even if you have more than 10 users showing in your directory pane.

"http://www.cisco.com/en/US/products/sw/voicesw/ps555/products_data_sheet09186a0080092459.html"

"• Call Forwarding status - icon indicator of call forwarding of user's
line to voicemail or another number number for up to 10 entries in a
directory search result."

Is the TCD Service running on your Subscribers?

Andy

> To see if this indeed the problem, you can search on
> names so there is only 1 or 2 users displayed.
>
> If the line status works then then it's probably the
> 10 user issue, if not then it is probably something
> else.
>
> --- Marcin Nowacki <Marcin_Nowacki at sevenet.pl> wrote:
>
>> I have 21 users , so what can I do to check state
>> all of them ?
>>
>> Marcin
>>
>> -----Original Message-----
>> From: Erick Bergquist [mailto:erickbe at yahoo.com]
>> Sent: Thursday, January 06, 2005 1:04 PM
>> To: Marcin Nowacki; cisco-voip at puck.nether.net
>> Subject: Re: FW: [cisco-voip] Attendant Console
>> Error
>>
>>
>> Is the directory result displayed less then or equal
>> to 10 users?
>>
>> It will only look this up if there is 10 or less
>> users
>> displayed.
>>
>> --- Marcin Nowacki <Marcin_Nowacki at sevenet.pl>
>> wrote:
>>
>> >
>> > OK. i've found a solution , JTAPI password was
>> bad,
>> > but when I'm logged
>> > in I can not retrieve call state in directory
>> window
>> > . I read that it
>> > was a problem in ccm 3.1 and lower but it was
>> > resolved in upper
>> > versions. We are using ccm 4.0(1) and initial line
>> > state show Unknown
>> > status for all directory numbers.
>> >
>> > What can it be ?
>> >
>> > Greet
>> >
>> > Marcin
>> >
>> >
>> > -----Original Message-----
>> > From: cisco-voip-bounces at puck.nether.net
>> > [mailto:cisco-voip-bounces at puck.nether.net] On
>> > Behalf Of Marcin Nowacki
>> > Sent: Thursday, January 06, 2005 8:55 AM
>> > To: cisco-voip at puck.nether.net
>> > Subject: RE: [cisco-voip] Attendant Console Error
>> >
>> >
>> > Hello
>> >
>> > I have the same problem as described below.
>> > I have ac user defined in global directory users ,
>> > all devices are
>> > assigned to this user. I have also ac user in
>> > attendant users
>> > configuration. When I run attendant client console
>> > when I want to go
>> > online the error occures :
>> >
>> > Initialization of Call Control failed. Retrying...
>> >
>> >
>> > All praceses are running and I cant find any clue,
>> > what might be the
>> > problem.
>> >
>> > Any ideas needed :)
>> >
>> > Greetings
>> >
>> > Marcin
>> >
>> >
>> > -----Original Message-----
>> > From: cisco-voip-bounces at puck.nether.net
>> > [mailto:cisco-voip-bounces at puck.nether.net] On
>> > Behalf Of J A Pine
>> > Sent: Friday, June 25, 2004 10:43 PM
>> > To: cisco-voip at puck.nether.net
>> > Subject: [cisco-voip] Attendant Console Error
>> >
>> > I'm running Attendant Console 1.2(1).  I recently
>> > installed the client
>> > on a
>> > new station and created a new login for it.  After
>> > installing and
>> > configuring it, the program opened and was able to
>> > load the Call Control
>> > with no problem.  I then copied over the users
>> list
>> > from the other
>> > station
>> > and loaded up Attendant Console again and am now
>> > receiving this error
>> > message box:
>> >
>> >
>> > Initialization of Call Control failed. Retrying...
>> >
>> >
>> > It is never able to connect and I cannot dial.  I
>> > then removed the users
>> > list and reset the IP phone, but problem still
>> > exists.  Any ideas?  I
>> > already read through and verified everything was
>> > correct from what I
>> > found
>> > on Cisco's website:
>> >
>> >
>>
> http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_troubleshootin
>> > g_gu
>> > ide_chapter09186a00801eaf91.html
>> >
>> > Can't seem to get this one to work, yet the other
>> > station is fine.  Any
>> > ideas, or any log files I can look at?
>> >
>> > Jesse
>> >
>> >
>> > _______________________________________________
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>> > cisco-voip at puck.nether.net
>> >
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>> >
>> >
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>> >
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>> >
>> >
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>> >
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>> >
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>>
>>
>>
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