[cisco-voip] IPCC Express script help ...

[Andrew Dignan]

Please click on the link below:

http://www.cisco.com/application/x-zip-compressed/en/us/guest/products/ps1846/c1028/cdccont_0900aecd80179234.zip

This .zip file contains the entire Cisco Scripts repository.  In there you
will find a .aef file called icd_leave_msg.aef and corresponding README
doc.  Let me know if you have any questions after looking over the script.
 Basically this script does the following:

1.	Caller queues for an agent.
2.	Caller opts to leave message.
3.	System records message and ends call with caller.
4.	System places a call to same application and waits in queue for an agent.
5.	Agent answers, system requests a digit entry to verify the call is
answered.
6.	System plays caller’s recording to agent for a callback.

You can add your own twist by grabbing the callers phone number or having
them enter it before they leave there message, you can play the message to
the agent and then give them the option of hitting a digit and redirect
them to the correct number.

- Andy
Berbee

> I'm hoping someone can help or point me in the right direction with the
> following roadblock I've run into.  In trying to create/complete a
> "CallBack" option in one of our scripts, we asked for the caller to record
> their name.  I've inserted the "Recording" step, it records fine, etc.
> Because it is recorded as a document though, how can I convert this to a
> prompt that can be played back to the agent prior to the Call Redirect
> step?  If it helps, the Media Type under the Recording step is - System
> Default WAV Format.
>
> Thanks for any help anyone can provide with this.
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