[cisco-voip] IPCC Express script help ...

[Biffle, Gerrad]

I'm hoping someone can help or point me in the right direction with the following roadblock I've run into.  In trying to create/complete a "CallBack" option in one of our scripts, we asked for the caller to record their name.  I've inserted the "Recording" step, it records fine, etc.  Because it is recorded as a document though, how can I convert this to a prompt that can be played back to the agent prior to the Call Redirect step?  If it helps, the Media Type under the Recording step is - System Default WAV Format.

Thanks for any help anyone can provide with this. 
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