[cisco-voip] Number changed intercept

[Wes Sisk]

Hi Candace,

Depending on how you already use Attendant Console, it can reset the 
original called party number / voicemailbox number.

use your wildcard translation pattern 3XXX to translate the called party 
number to the AC pilot point.
set the TCD service parameters so it will modify the OCP
have one hunt group member for that pilot point with always route 
member.  CFA that number to voicemail.

Depending on your version and AC configuration, the call will arrive at 
the voicemailbox for either the AC Pilot point number or the voice mail 
box for the AC Hunt group number.

/Wes

Candace Holman wrote:

> I'm researching various ways to set up a recorded message to play a 
> "Sorry, but that number has been changed.  The new number is ..." via 
> CallManager 3.3.3 .  We do not use the Cisco ACD, Unity, or personal 
> assistant application.  Each message would have to be recorded 
> separately, for each number.
>
> I do this for a "Sorry, that number is not in service" message by 
> using a translation pattern on any unassigned number and that forwards 
> the call to a voice mail box on our legacy voice mail system, with the 
> prerecorded message.
>
> I've been asked to research a way to do this without using the legacy 
> vm boxes.  Is there a way to record messages and use CTI route points 
> or translation patterns within CM to route to the prerecorded messages?
>
> If you got this to work without Unity, ACD, or PA, how do you handle 
> this?
>
> Thanks,
>
> =====================================================================
> Candace Holman
>
>
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