[cisco-voip] Has anyone else had problems with 7940/60 phones breaking at the switchhook?

[Kevin Thorngren]

Hi Mike,

I have been in the AVVID TAC team for over two years and don't recall 
hearing of this being an issue.  Keep in mind that RMA cases don't come 
to my queue, so I don't know what percentage of RMA requests are for 
this issue.  I don't want to get into an argument of whether this is a 
good design or not but I will give you my observations.  I don't use 
the tab side of the clip myself but I did turn it around on my phone.  
I noticed that if I hang up with the handset at the bottom and push 
directly toward the phone or even in an upward direction it can be 
difficult to get the phone to go on hook.  But if I hang up the phone 
toward the top and let it drop slightly it takes no effort on my part.

I noticed that there are two ridges in the bottom of the handset cradle 
on the new lower end phones (7902, 7905 and 7912) that seem to help 
push the handset up slightly when hanging up the handset.  This looks 
to push the phone almost half way up the tab.  I am not sure if the 
ridges are there for that purpose but it does seem to help.  Maybe one 
of these would be a good option for you in the places where you need 
vertical phones.

I will let others comment on whether this is a common problem in the 
field.

HTH,
Kevin

On Jan 7, 2005, at 1:34 PM, Mike Armstrong wrote:

> We've just had our 4th 7940/60 break where the earpiece rests on the 
> case. In all cases the client had the little reversible tab set to 
> hook the phone so it won't fall out of the rest if the phone tilts 
> toward the vertical. I'm assuming the client pressed the phone down on 
> the tab too hard, thinking that it needed to be pressed down harder to 
> make it go on-hook. This (IMHO) points to a lousy design, since the 
> little tab rest is attached to the case body by 2 very narrow bridges, 
> which are the failure points -- both bridges always break.  TAC, OTOH, 
> has decided it points to "abuse or neglect" and has refused to honor a 
> request for RMA replacement.  I'd like to know if this is a common 
> problem, or unique to us.
>
> Mike Armstrong
> UF/IFAS CREC
> Lake Alfred, FL
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