[cisco-voip] Has anyone else had problems with 7940/60 phones breaking at the switchhook?

[Mike Armstrong]

We've had about 200 phones in service, for about 2 years, and we've had 3 
break.  They've all been on the desks of faculty; maybe it's the high stress 
of the academic life.  They've set the phones up with the little hook-end 
exposed, so you've got to hang up the phone carefully, using a gentle 
top-to-bottom motion to catch the hook.  If you just place the phone in the 
cradle, you don't catch the hook, and the phone remains off-hook.  So, I 
suspect some kind of repetitive stress syndrome -- they just plop the phone 
into the cradle, and after a few hundred plops, the little ears break.  Or, 
you might be inclined to push it into the cradle in an attempt to make it go 
off-hook.  Or, if you slam it down in a huff, you might break the ears in 
one swell foop.  It's a lousy design.

mike
----- Original Message ----- 
From: "Jon Lewis" <jlewis at lewis.org>
To: "Mike Armstrong" <mfa at crec.ifas.ufl.edu>
Cc: <cisco-voip at puck.nether.net>
Sent: Friday, January 07, 2005 10:13 PM
Subject: Re: [cisco-voip] Has anyone else had problems with 7940/60 phones 
breaking at the switchhook?


> On Fri, 7 Jan 2005, Mike Armstrong wrote:
>
>> We've just had our 4th 7940/60 break where the earpiece rests on the 
>> case.
>
> How long are they lasting?  I've had a 7960 on my desk for several months
> and haven't broken it yet :)  But I also have a headset which I use most
> of the time, so the handset doesn't see much action.
>
> ----------------------------------------------------------------------
> Jon Lewis                   |  I route
> Senior Network Engineer     |  therefore you are
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