[cisco-voip] 7940/60 phonesbreaking at the switchhook -- Different Problem

[Dave Strzemienski (Digiconasp)]

From: "Mike Armstrong"
Sent: Friday, January 07, 2005 1:34 PM


> We've just had our 4th 7940/60 break where the earpiece rests on the case.
<s>
>  I'd like to know if this is a common problem, or unique to us.
>

I haven't run across that one myself, but I *have* seen a number of
7940/60's in my shop fail at the on-hook switch, which results in the phone
remaining "on-hook" even when the receiver is lifted.  The spring-loaded
part of the switch pops out as expected, but the internal portion of the
switch seems to stick, when can result in a second or two delay in getting
dialtone or answering a call.  Sometimes the switch remains stuck until the
user rapidly & repeatedly presses the button on the cradle.

We've had about 12 phones fail in this manner.  We're a typical office
setting with no unusual environmental factors, and as far as I know, the
users aren't pouring their morning coffee into the phone cases.  Anyone else
seen this?

-Dave Strzemienski