[cisco-voip] 7940/60 phonesbreaking at the switchhook -- Different Problem

[Jared Mauch]

On Mon, Jan 10, 2005 at 10:51:05AM -0500, Dave Strzemienski (Digiconasp) wrote:
> From: "Mike Armstrong"
> Sent: Friday, January 07, 2005 1:34 PM
> 
> 
> > We've just had our 4th 7940/60 break where the earpiece rests on the case.
> <s>
> >  I'd like to know if this is a common problem, or unique to us.
> >
> 
> I haven't run across that one myself, but I *have* seen a number of
> 7940/60's in my shop fail at the on-hook switch, which results in the phone
> remaining "on-hook" even when the receiver is lifted.  The spring-loaded
> part of the switch pops out as expected, but the internal portion of the
> switch seems to stick, when can result in a second or two delay in getting
> dialtone or answering a call.  Sometimes the switch remains stuck until the
> user rapidly & repeatedly presses the button on the cradle.
> 
> We've had about 12 phones fail in this manner.  We're a typical office
> setting with no unusual environmental factors, and as far as I know, the
> users aren't pouring their morning coffee into the phone cases.  Anyone else
> seen this?

	we've got about 80 phones and i've seen one phone fail in the past
2.5 years due to this.  didn't have an issue with a rma. (fyi).

	- jared

-- 
Jared Mauch  | pgp key available via finger from jared at puck.nether.net
clue++;      | http://puck.nether.net/~jared/  My statements are only mine.