[cisco-voip] TSP and Outlook

[Kevin Thorngren]

Hi Ed,

Why do you say that TAC does not support this?

When the PC boots up it will start the CiscoTSP and the TSP will log 
into the CTI Manager.  The first place to look is at the Application 
Event log of the CallManager that is being pointed to as the CTI 
Manager.  Look in the App log for the time frame of the PC  booting for 
CTI Manager errors.  If the login attempt is making it to the 
CallManager and it fails there will be a CTI Manager event written that 
will provide details of why the login attempt failed.

When you say that you are resetting the CTI aware settings do you mean 
that you are unchecking then rechecking (disabling/enabling) the 
"Enable CTI Application Use" for that user?

Thanks,
Kevin
On Jan 13, 2005, at 2:56 PM, ED SCHERER wrote:

> I have had issue with TSP dropping the assigned line under Outlook 
> 2000 and 2003. Reinstalling generally brings it back but I also 
> discovered that going into Call Manager 4.0 and the resetting the CTI 
> aware setting also brings it back. Not sure why it drops. (1 or 2 
> times a month) If anyone has an answer let me know. TAC does not 
> support.
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