[cisco-voip] Unity: Direct transfer to Directory Handler

[Dylan Vanderhoof]

That was it, although we called TAC before I saw this.  Needed a forwarded calls rule in the Unity Call Routing.

Thanks!

-Dylan

-----Original Message-----
From: Erick B. [mailto:erickbe at yahoo.com]
Sent: Friday, January 28, 2005 10:54 PM
To: Dylan Vanderhoof; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Unity: Direct transfer to Directory Handler


How about Unity Call Routing rules?

You may want to load up the port monitor and/or call
viewer and see what the calling number unity is really
seeing the call come in on and to, then add a call
route entry to go to the directory handler.

--- Dylan Vanderhoof <DylanV at semaphore.com> wrote:

> I'm trying to figure this one out for a customer.  
> 
> We need to be able to do a direct transfer from an
> IPCC script to
> Unity's company directory.  For whatever reason, I'm
> completely unable
> to make this work.  I can get it to the opening
> greeting, where the
> default closed greeting prompts for call input to
> dial a direct
> extension, or press 4 for the directory, but I want
> to go straight to
> the alpha-based directory search, which doesn't seem
> to be working.
> 
> What I've tried:
> 
> Setting up a Directory Handler with an extension
> specified.
> Adding a CTI Route Point w/ a line matching that
> extension and a Forward
> All to voicemail (This goes to the opening greeting
> for some reason)
> Adding a voicemail profile on the callmanager that
> has a mailbox mask of
> the directory number specified for the directory
> handler.  (Same
> behavior as above)
> 
> Any suggestions?  I'm at a bit of a loss here.
> 
> Thanks,
> Dylan Vanderhoof
> Sr. Software Developer
> Semaphore Corporation
> 
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
> 



		
__________________________________ 
Do you Yahoo!? 
Meet the all-new My Yahoo! - Try it today! 
http://my.yahoo.com