[cisco-voip] IPCC Express Questions

[Tony Bunce]

Hi,

 

First I'll say I'm new to the whole CRA/IPCC thing so if these are
stupid questions sorry.  I looked through the archives and didn't find
anything. I'm using CRA 3.5(2) with ICD standard. Now for the questions:

 

Is there a way to make auto-availability in CRA have a delay?  For
example if a technician is on the phone with a customer and needs to
finish recording information after the call and there is another call in
the queue with auto-availability on there is no time between ending the
first call and accepting the second.  Is there a way for the agent's
state to go from not-ready to ready after 60 seconds?

 

Question 2: Is there a way to auto-login the desktop agent?  I would
like to make it so when someone logs into there computer it logs into
there desktop agent also. Any way to do that?

 

 

Thanks,

Tony Bunce

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