[cisco-voip] Call Recording Problem

[Nick Griffin]

Sure, more than likely you'll need to add a dedicated monitoring and recording server to your IPCC Express cluster, depending on the number of users, and amount of data you have to retain. It involves the setup of a span/rspan port on your switches to enable the mirror of the VOIP data to the central RMS server. Take a look at the IP Contact Center SRND design guide at the url below for more information:

http://www.cisco.com/application/pdf/en/us/guest/products/ps1846/c1028/cdccont_0900aecd800f351c.pdf


-----Original Message-----
From: cisco-voip-bounces at puck.nether.net on behalf of Monika Kapil
Sent: Fri 7/15/2005 9:31 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Call Recording Problem
 
Hi,

 

We are using CCM 4.0 and IPCC express and IP phone 7940.

WE are recording calls of users through call loggers.

 

Can any one tell me that is there any centralized why of recording user
calls?

 

Regards

Monika

 

 


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