[cisco-voip] Unity AA - Routing Call to wrong Extension

[Lelio Fulgenzi]

sorry, there is no alternate transfer setting. that is for greetings only. momentary lapse of reason.

i would try setting the "Yes, ring subscriber at this number:" and filling in alternate numbers to test first.

the only other thing i can think of is calling search space for the unity ports is different than the phone you are using? maybe you can set the CSS of the phone to the same as the unity ports for testing?

  ----- Original Message ----- 
  From: Carter, Bill 
  To: Lelio Fulgenzi ; cisco-voip at puck.nether.net 
  Sent: Tuesday, July 19, 2005 11:19 AM
  Subject: RE: [cisco-voip] Unity AA - Routing Call to wrong Extension


  Where do I find the Alternate Transfer Setting?



----------------------------------------------------------------------------
    From: Lelio Fulgenzi [mailto:lelio at uoguelph.ca] 
    Sent: Tuesday, July 19, 2005 10:18 AM
    To: Carter, Bill; cisco-voip at puck.nether.net
    Subject: Re: [cisco-voip] Unity AA - Routing Call to wrong Extension


    Is the alternate transfer setting enabled? This takes precedence.
      ----- Original Message ----- 
      From: Carter, Bill 
      To: cisco-voip at puck.nether.net 
      Sent: Tuesday, July 19, 2005 11:16 AM
      Subject: [cisco-voip] Unity AA - Routing Call to wrong Extension


      I am having a strange problem and I don't know if it is Unity or
      CallManager.

      I call into Unity Auto-Attendant.  Dial extension 2025 (or select 4,
      attempt to transfer for subscriber XXX).  Extension 2025 belong to a
      Unity subscriber.  The subscribers Call Transfer rule is "Yes, ring
      subscribers extension 2025.

      Whether I dial extension 2025 or press 4, the call is transferred to
      extension 2017.  This happens every single time.  From an IP Phone, if I
      directly dial extension 2025 the call goes to the correct DN.

      Using the Port Status monitor I see Unity receiving DTMF of 2025.  What
      is happening?


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