[cisco-voip] Unity AA - Routing Call to wrong Extension

[Carter, Bill]

Where do I find the Alternate Transfer Setting?


________________________________

	From: Lelio Fulgenzi [mailto:lelio at uoguelph.ca] 
	Sent: Tuesday, July 19, 2005 10:18 AM
	To: Carter, Bill; cisco-voip at puck.nether.net
	Subject: Re: [cisco-voip] Unity AA - Routing Call to wrong
Extension
	
	
	Is the alternate transfer setting enabled? This takes
precedence.

		----- Original Message ----- 
		From: Carter, Bill <mailto:WCarter at sentinel.com>  
		To: cisco-voip at puck.nether.net 
		Sent: Tuesday, July 19, 2005 11:16 AM
		Subject: [cisco-voip] Unity AA - Routing Call to wrong
Extension

		I am having a strange problem and I don't know if it is
Unity or
		CallManager.
		
		I call into Unity Auto-Attendant.  Dial extension 2025
(or select 4,
		attempt to transfer for subscriber XXX).  Extension 2025
belong to a
		Unity subscriber.  The subscribers Call Transfer rule is
"Yes, ring
		subscribers extension 2025.
		
		Whether I dial extension 2025 or press 4, the call is
transferred to
		extension 2017.  This happens every single time.  From
an IP Phone, if I
		directly dial extension 2025 the call goes to the
correct DN.
		
		Using the Port Status monitor I see Unity receiving DTMF
of 2025.  What
		is happening?
		
		
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