[cisco-voip] Unity AA - Routing Call to wrong Extension

[Lelio Fulgenzi]

Is the alternate transfer setting enabled? This takes precedence.
  ----- Original Message ----- 
  From: Carter, Bill 
  To: cisco-voip at puck.nether.net 
  Sent: Tuesday, July 19, 2005 11:16 AM
  Subject: [cisco-voip] Unity AA - Routing Call to wrong Extension


  I am having a strange problem and I don't know if it is Unity or
  CallManager.

  I call into Unity Auto-Attendant.  Dial extension 2025 (or select 4,
  attempt to transfer for subscriber XXX).  Extension 2025 belong to a
  Unity subscriber.  The subscribers Call Transfer rule is "Yes, ring
  subscribers extension 2025.

  Whether I dial extension 2025 or press 4, the call is transferred to
  extension 2017.  This happens every single time.  From an IP Phone, if I
  directly dial extension 2025 the call goes to the correct DN.

  Using the Port Status monitor I see Unity receiving DTMF of 2025.  What
  is happening?


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