[cisco-voip] Unity AA - Routing Call to wrong Extension - Fixed

[Carter, Bill]

I fixed the problem.  
 
The customer explained to me that this was not only a problem when
transferring from Unity AA, but also occurred when internal users called
DN 2025.  This told me this was a CallManager problem and not a Unity
problem.  So basically any call to 2025 went to DN 2014.
 
I deleted the IP Phone and DN.  Upgraded Phone load from 7.1(1) to
7.2(2).  Rebuilt the Phone.  


________________________________

	From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Carter, Bill
	Sent: Tuesday, July 19, 2005 10:20 AM
	To: Lelio Fulgenzi; cisco-voip at puck.nether.net
	Subject: RE: [cisco-voip] Unity AA - Routing Call to wrong
Extension
	
	
	Where do I find the Alternate Transfer Setting?


________________________________

		From: Lelio Fulgenzi [mailto:lelio at uoguelph.ca] 
		Sent: Tuesday, July 19, 2005 10:18 AM
		To: Carter, Bill; cisco-voip at puck.nether.net
		Subject: Re: [cisco-voip] Unity AA - Routing Call to
wrong Extension
		
		
		Is the alternate transfer setting enabled? This takes
precedence.

			----- Original Message ----- 
			From: Carter, Bill <mailto:WCarter at sentinel.com>

			To: cisco-voip at puck.nether.net 
			Sent: Tuesday, July 19, 2005 11:16 AM
			Subject: [cisco-voip] Unity AA - Routing Call to
wrong Extension

			I am having a strange problem and I don't know
if it is Unity or
			CallManager.
			
			I call into Unity Auto-Attendant.  Dial
extension 2025 (or select 4,
			attempt to transfer for subscriber XXX).
Extension 2025 belong to a
			Unity subscriber.  The subscribers Call Transfer
rule is "Yes, ring
			subscribers extension 2025.
			
			Whether I dial extension 2025 or press 4, the
call is transferred to
			extension 2017.  This happens every single time.
>From an IP Phone, if I
			directly dial extension 2025 the call goes to
the correct DN.
			
			Using the Port Status monitor I see Unity
receiving DTMF of 2025.  What
			is happening?
			
			
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