[cisco-voip] CCM behavior on downed VM ports

[Lelio Fulgenzi]

were still with 3.3 so we don't use hunt configs yet..... :(

--------------------------------------------------------------------------------
Lelio Fulgenzi, B.A.
Network Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
"I had a coffee and Coke at lunch today...and now, I've got more jitter than an
IP phone on a long haul 10base2 connection"                                           LFJ
  ----- Original Message ----- 
  From: Wes Sisk 
  To: Lelio Fulgenzi ; cisco-voip at puck.nether.net 
  Sent: Thursday, July 28, 2005 9:44 AM
  Subject: RE: [cisco-voip] CCM behavior on downed VM ports


  to go to an alternate destination when the voicemail port is unregistered use the 'not available' option in the hunt list/line group configuration.

  /Wes
  -----Original Message-----
  From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net]On Behalf Of Lelio Fulgenzi
  Sent: Thursday, July 28, 2005 9:21 AM
  To: cisco-voip at puck.nether.net
  Subject: Re: [cisco-voip] CCM behavior on downed VM ports


  we see similar mwi out of sync issues on maintenance, and we too issue an mwi resync, however, ours takes no more than 15 minutes to begin after i press the button and no more than 15 minutes to complete. we have about 2500 subscribers.

  on your other question, we have our vm ports to ring n/a to a backup message saying voicemail is unavailable on an old CRS box. i'm not aware of a way to not forward to voicemail when voicemail is down.


  --------------------------------------------------------------------------------
  Lelio Fulgenzi, B.A.
  Network Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
  (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
  ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
  "I had a coffee and Coke at lunch today...and now, I've got more jitter than an
  IP phone on a long haul 10base2 connection"                                           LFJ
    ----- Original Message ----- 
    From: Simon, Bill 
    To: 'cisco-voip at puck.nether.net' 
    Sent: Thursday, July 28, 2005 9:10 AM
    Subject: RE: [cisco-voip] CCM behavior on downed VM ports


    Just to clarify, I'm talking about Unity 4.0(3) integrated with CallManager
    4.0(2).

    -----Original Message-----
    From: Simon, Bill [mailto:BillS at tns.its.psu.edu] 
    Sent: Thursday, July 28, 2005 9:08 AM
    To: 'cisco-voip at puck.nether.net'
    Subject: [cisco-voip] CCM behavior on downed VM ports

    Two unrelated questions:

    1.  Is there a way to modify the behavior of call-forwarding to voicemail
    when the voicemail ports are unregistered?  For example, this morning I was
    performing some maintenance on Unity and during that time, the VM ports were
    unregistered.  Callers forwarded to voicemail on no-answer were greeted with
    a reorder tone.  I'd rather that, if the VM ports are unregistered, no
    attempt is made to forward them there -- just let it continue ringing the
    phone.  Possible?

    2.  Roughly 3 out of 4 times that we do maintenance on Unity requiring a
    reboot, once the system comes back up, there is some problem with
    message-waiting indicators being out of sync.  This morning as I tested a
    mailbox I noticed the problem again.  The only way we've been able to clear
    this issue is by going into the telephony integration manager and forcing a
    MWI resync.  However, this takes an unbearably long time with our system of
    about 5000 subscribers.  Has anyone else experienced these sorts of MWI
    issues?  Is there any way to make the resync go faster?  (Currently I just
    enable as many ports as possible to do MWI Dialout but the process still
    takes upward of 1.5 hours -- during which time no MWIs are issued on new
    messages or turned off when messages are checked, and subscribers call in to
    report trouble)


    Thanks
    Bill
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