[cisco-voip] Integrating Apropos Contact Center with CCM

[Steve G]

Thank you for the feedback Scott. If I could get more feedback from other 
users who have experience administering IPCC Express that would be great. I 
am interested in hearing as many experiences as possible. What do you like 
and not like about it?
 Thanks,
Steve

 On 7/30/05, Voll, Scott <Scott.Voll at wesd.org> wrote: 
> 
>  For $2k a piece for a special nic... I would go with IPCC hands down. We 
> use it and love it. The reports it makes have saved our bacon a time or to 
> with managment. Very easy to admin, and scripting is a breeze. Not knowing 
> anything about it I only took me a week or so to get it ready. Just used the 
> two guides on CCO and I was up and runing.
>  Scott
> 
> ------------------------------
> *From:* cisco-voip-bounces at puck.nether.net on behalf of Steve G
> *Sent:* Sat 7/30/2005 7:46 AM
> *To:* cisco-voip at puck.nether.net
> *Subject:* [cisco-voip] Integrating Apropos Contact Center with CCM
> 
>   Hello All,
>  Does anyone out there use Apropos as their contact center software? 
> Today, we have Apropos integrated with a Nortel Option 81c. The Apropos 
> system has some major complaints about the hardware required to make the 
> enhanced agents run. There is a nic that is installed in the Agents PC which 
> takes an Analog line from the PBX. These NICs are 2000 dollars and are VERY 
> flaky. There are also a many other things that are not desirable about the 
> Apropos system. We are currently looking at IPCC Express to replace Apropos. 
> In your honest opinions, would that be a sound decision? I do not know much 
> about Contact Center products as I am very new to the industry, but have 
> researched the capabilities of IPCC Express Premium and believe that life 
> would be very nice if we had IPCC Express integrated with CCM and performed 
> a migration from the Apropos system. 
>  Any thoughts?
>  Steve
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: https://puck.nether.net/pipermail/cisco-voip/attachments/20050731/49014877/attachment.html