[cisco-voip] Integrating Apropos Contact Center with CCM

[Voll, Scott]

For $2k a piece for a special nic... I would go with IPCC hands down.  We use it and love it.  The reports it makes have saved our bacon a time or to with managment.  Very easy to admin, and scripting is a breeze.  Not knowing anything about it I only took me a week or so to get it ready.  Just used the two guides on CCO and I was up and runing.
 
Scott

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From: cisco-voip-bounces at puck.nether.net on behalf of Steve G
Sent: Sat 7/30/2005 7:46 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Integrating Apropos Contact Center with CCM


Hello All,
     Does anyone out there use Apropos as their contact center software?  Today, we have Apropos integrated with a Nortel Option 81c.  The Apropos system has some major complaints about the hardware required to make the enhanced agents run.  There is a nic that is installed in the Agents PC which takes an Analog line from the PBX.  These NICs are 2000 dollars and are VERY flaky.  There are also a many other things that are not desirable about the Apropos system.  We are currently looking at IPCC Express to replace Apropos.  In your honest opinions, would that be a sound decision?  I do not know much about Contact Center products as I am very new to the industry, but have researched the capabilities of IPCC Express Premium and believe that life would be very nice if we had IPCC Express integrated with CCM and performed a migration from the Apropos system. 
 
Any thoughts?
 
Steve
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