[cisco-voip] help
Ryan Ratliff
rratliff at cisco.com
Mon Jun 20 12:47:28 EDT 2005
Make sure you are using the PIN and not the password, although from
your description I suspect this may not make any impact.
-Ryan
On Jun 20, 2005, at 11:44 AM, Sechaba Mokoena wrote:
To Whom It May Concern:
I’ve configured Extension Mobility on Call Manager 4.02(a). I can’t
login to my 7960 IP Phone with my username and password. After I enter
my password I’m taken back to the login screen without any indication
as to why my login was unsuccessful. I have done the following on Call
Manager to get this service running:
1 I’ve activated the Cisco Extension Mobility service.
2 I tried to restart the Cisco Extension Mobility service using the
Tomcat Manager window but I cannot access the Tomcat URL http://<Call
Manager>/manager/list
3 I’ve created the Cisco Extension Mobility service.
4 I’ve configured the administration parameters.
5 I’ve created a device profile for each phone model that I want to
support Extension Mobility.
6 I’ve created a device profile for a user.
7 I’ve associated the user device profile to the user.
8 I’ve configured and subscribed Cisco IP phones to the feature.
We’ve gone through the configuration guide in detail but we cannot
login to the device, please assist.
Best regards,
Sechaba Mokoena
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