[cisco-voip] How lines are selected when going offhook

[lelio at uoguelph.ca]

Sorry, I meant to say, it will go to those lines that have voicemail waiting for
them. So if there was no voicemail on any of the lines except line 4, pressing
the voicemail button would ring into line 4's account.

Now, I think it relies on the MWI indicator being on for that line - so if no
MWI, than it's as if that line had no voicemail.


Quoting Erick Bergquist <erickbe at yahoo.com>:

> Well, the first, second, third, and fourth all have VM
> displays. the third/fourth being shared lines with a
> messages icon only and not lamp light.
>
> All with same VM Profile. Nothing fancy config wise
> for VM.
>
> Hmm.
>
> --- Lelio Fulgenzi <lelio at uoguelph.ca> wrote:
>
> > I think without the parameter set that you
> > mentioned, pressing the voicemail button goes to the
> > first line that has voicemail. So if the third or
> > fourth line had voicemail and no other lines had
> > voicemail, it would go to that one.
> >
> > That's what was supposed to happen from what I
> > understood.
> >
> >
> >   ----- Original Message -----
> >   From: Erick Bergquist
> >   To: cisco-voip at puck.nether.net
> >   Sent: Saturday, May 07, 2005 12:55 AM
> >   Subject: [cisco-voip] How lines are selected when
> > going offhook
> >
> >
> >   Hi,
> >
> >   I have a question on how CM or the phone
> >   selects/chooses what line goes off hook when a
> > user
> >   lifts handset or presses messages button.
> >
> >   I am aware of auto-line select, and globalservice
> >   parameters prime line and prime line for voice
> > mail.
> >
> >   We had issue at site with 3.3(4)sr2 where they
> > were
> >   working fine for months and this morning with no
> >   changes supposely, 3/4 of the users when they hit
> > the
> >   messages button it was no longer using their first
> >   line to go to VM. It was using the 3rd or 4th line
> > on
> >   phone which is their main number and a shared
> > line.
> >   This was calling number being sent to unity.
> >
> >   I set the option use prime line for voice mail to
> > true
> >   (default is false) and that fixed it up as
> > expected.
> >   Just trying to figure out what may have caused the
> >   phones to start using the other line all of a
> > sudden
> >   and why that line. No errors in event logs. Also
> > half
> >   of these users did not have a user id in global
> >   directory as it is just a call manager and no
> > device
> >   associations.
> >
> >   Thanks. erick
> >
> >
> >
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