[cisco-voip] How lines are selected when going offhook

[Erick Bergquist]

Well, the first, second, third, and fourth all have VM
displays. the third/fourth being shared lines with a
messages icon only and not lamp light. 

All with same VM Profile. Nothing fancy config wise
for VM. 

Hmm.

--- Lelio Fulgenzi <lelio at uoguelph.ca> wrote:

> I think without the parameter set that you
> mentioned, pressing the voicemail button goes to the
> first line that has voicemail. So if the third or
> fourth line had voicemail and no other lines had
> voicemail, it would go to that one.
> 
> That's what was supposed to happen from what I
> understood.
> 
> 
>   ----- Original Message ----- 
>   From: Erick Bergquist 
>   To: cisco-voip at puck.nether.net 
>   Sent: Saturday, May 07, 2005 12:55 AM
>   Subject: [cisco-voip] How lines are selected when
> going offhook
> 
> 
>   Hi,
> 
>   I have a question on how CM or the phone
>   selects/chooses what line goes off hook when a
> user
>   lifts handset or presses messages button. 
> 
>   I am aware of auto-line select, and globalservice
>   parameters prime line and prime line for voice
> mail. 
> 
>   We had issue at site with 3.3(4)sr2 where they
> were
>   working fine for months and this morning with no
>   changes supposely, 3/4 of the users when they hit
> the
>   messages button it was no longer using their first
>   line to go to VM. It was using the 3rd or 4th line
> on
>   phone which is their main number and a shared
> line.
>   This was calling number being sent to unity.
> 
>   I set the option use prime line for voice mail to
> true
>   (default is false) and that fixed it up as
> expected.
>   Just trying to figure out what may have caused the
>   phones to start using the other line all of a
> sudden
>   and why that line. No errors in event logs. Also
> half
>   of these users did not have a user id in global
>   directory as it is just a call manager and no
> device
>   associations. 
> 
>   Thanks. erick
> 
> 
> 
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