[cisco-voip] How lines are selected when going offhook

[Lelio Fulgenzi]

I think without the parameter set that you mentioned, pressing the voicemail button goes to the first line that has voicemail. So if the third or fourth line had voicemail and no other lines had voicemail, it would go to that one.

That's what was supposed to happen from what I understood.


  ----- Original Message ----- 
  From: Erick Bergquist 
  To: cisco-voip at puck.nether.net 
  Sent: Saturday, May 07, 2005 12:55 AM
  Subject: [cisco-voip] How lines are selected when going offhook


  Hi,

  I have a question on how CM or the phone
  selects/chooses what line goes off hook when a user
  lifts handset or presses messages button. 

  I am aware of auto-line select, and globalservice
  parameters prime line and prime line for voice mail. 

  We had issue at site with 3.3(4)sr2 where they were
  working fine for months and this morning with no
  changes supposely, 3/4 of the users when they hit the
  messages button it was no longer using their first
  line to go to VM. It was using the 3rd or 4th line on
  phone which is their main number and a shared line.
  This was calling number being sent to unity.

  I set the option use prime line for voice mail to true
  (default is false) and that fixed it up as expected.
  Just trying to figure out what may have caused the
  phones to start using the other line all of a sudden
  and why that line. No errors in event logs. Also half
  of these users did not have a user id in global
  directory as it is just a call manager and no device
  associations. 

  Thanks. erick



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