[cisco-voip] How lines are selected when going offhook

[Erick Bergquist]

Lelio,

Thanks. I'll have to try that out. That does makes
sense it would use line with a message waiting. Been
doing some searching on cisco but haven't found the
right document yet... 

--- lelio at uoguelph.ca wrote:
> Sorry, I meant to say, it will go to those lines
> that have voicemail waiting for
> them. So if there was no voicemail on any of the
> lines except line 4, pressing
> the voicemail button would ring into line 4's
> account.
> 
> Now, I think it relies on the MWI indicator being on
> for that line - so if no
> MWI, than it's as if that line had no voicemail.
> 
> 
> Quoting Erick Bergquist <erickbe at yahoo.com>:
> 
> > Well, the first, second, third, and fourth all
> have VM
> > displays. the third/fourth being shared lines with
> a
> > messages icon only and not lamp light.
> >
> > All with same VM Profile. Nothing fancy config
> wise
> > for VM.
> >
> > Hmm.
> >
> > --- Lelio Fulgenzi <lelio at uoguelph.ca> wrote:
> >
> > > I think without the parameter set that you
> > > mentioned, pressing the voicemail button goes to
> the
> > > first line that has voicemail. So if the third
> or
> > > fourth line had voicemail and no other lines had
> > > voicemail, it would go to that one.
> > >
> > > That's what was supposed to happen from what I
> > > understood.
> > >
> > >
> > >   ----- Original Message -----
> > >   From: Erick Bergquist
> > >   To: cisco-voip at puck.nether.net
> > >   Sent: Saturday, May 07, 2005 12:55 AM
> > >   Subject: [cisco-voip] How lines are selected
> when
> > > going offhook
> > >
> > >
> > >   Hi,
> > >
> > >   I have a question on how CM or the phone
> > >   selects/chooses what line goes off hook when a
> > > user
> > >   lifts handset or presses messages button.
> > >
> > >   I am aware of auto-line select, and
> globalservice
> > >   parameters prime line and prime line for voice
> > > mail.
> > >
> > >   We had issue at site with 3.3(4)sr2 where they
> > > were
> > >   working fine for months and this morning with
> no
> > >   changes supposely, 3/4 of the users when they
> hit
> > > the
> > >   messages button it was no longer using their
> first
> > >   line to go to VM. It was using the 3rd or 4th
> line
> > > on
> > >   phone which is their main number and a shared
> > > line.
> > >   This was calling number being sent to unity.
> > >
> > >   I set the option use prime line for voice mail
> to
> > > true
> > >   (default is false) and that fixed it up as
> > > expected.
> > >   Just trying to figure out what may have caused
> the
> > >   phones to start using the other line all of a
> > > sudden
> > >   and why that line. No errors in event logs.
> Also
> > > half
> > >   of these users did not have a user id in
> global
> > >   directory as it is just a call manager and no
> > > device
> > >   associations.
> > >
> > >   Thanks. erick
> > >
> > >
> > >
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> 
> 


		
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