[cisco-voip] How lines are selected when going offhook

[Lelio Fulgenzi]

I can't remember if it was a phone load or a Call Manager upgrade that changed things. Whichever it was, before the change, it would always select the prime line. They added the parameter to give it back to the people. ;)

-----                                                                -----
Lelio Fulgenzi, B.A.                                  lelio at uoguelph.ca.eh
Network Analyst (CCS)
University of Guelph                             FAX:(519) 767-1060 JNHN
Guelph, Ontario N1G 2W1                          TEL:(519) 824-4120 x56354
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
mob lawyer: your people insulted my brother.
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  ----- Original Message ----- 
  From: Erick Bergquist 
  To: lelio at uoguelph.ca 
  Cc: cisco-voip at puck.nether.net 
  Sent: Saturday, May 07, 2005 9:21 PM
  Subject: Re: [cisco-voip] How lines are selected when going offhook


  Lelio,

  Thanks. I'll have to try that out. That does makes
  sense it would use line with a message waiting. Been
  doing some searching on cisco but haven't found the
  right document yet... 

  --- lelio at uoguelph.ca wrote:
  > Sorry, I meant to say, it will go to those lines
  > that have voicemail waiting for
  > them. So if there was no voicemail on any of the
  > lines except line 4, pressing
  > the voicemail button would ring into line 4's
  > account.
  > 
  > Now, I think it relies on the MWI indicator being on
  > for that line - so if no
  > MWI, than it's as if that line had no voicemail.
  > 
  > 
  > Quoting Erick Bergquist <erickbe at yahoo.com>:
  > 
  > > Well, the first, second, third, and fourth all
  > have VM
  > > displays. the third/fourth being shared lines with
  > a
  > > messages icon only and not lamp light.
  > >
  > > All with same VM Profile. Nothing fancy config
  > wise
  > > for VM.
  > >
  > > Hmm.
  > >
  > > --- Lelio Fulgenzi <lelio at uoguelph.ca> wrote:
  > >
  > > > I think without the parameter set that you
  > > > mentioned, pressing the voicemail button goes to
  > the
  > > > first line that has voicemail. So if the third
  > or
  > > > fourth line had voicemail and no other lines had
  > > > voicemail, it would go to that one.
  > > >
  > > > That's what was supposed to happen from what I
  > > > understood.
  > > >
  > > >
  > > >   ----- Original Message -----
  > > >   From: Erick Bergquist
  > > >   To: cisco-voip at puck.nether.net
  > > >   Sent: Saturday, May 07, 2005 12:55 AM
  > > >   Subject: [cisco-voip] How lines are selected
  > when
  > > > going offhook
  > > >
  > > >
  > > >   Hi,
  > > >
  > > >   I have a question on how CM or the phone
  > > >   selects/chooses what line goes off hook when a
  > > > user
  > > >   lifts handset or presses messages button.
  > > >
  > > >   I am aware of auto-line select, and
  > globalservice
  > > >   parameters prime line and prime line for voice
  > > > mail.
  > > >
  > > >   We had issue at site with 3.3(4)sr2 where they
  > > > were
  > > >   working fine for months and this morning with
  > no
  > > >   changes supposely, 3/4 of the users when they
  > hit
  > > > the
  > > >   messages button it was no longer using their
  > first
  > > >   line to go to VM. It was using the 3rd or 4th
  > line
  > > > on
  > > >   phone which is their main number and a shared
  > > > line.
  > > >   This was calling number being sent to unity.
  > > >
  > > >   I set the option use prime line for voice mail
  > to
  > > > true
  > > >   (default is false) and that fixed it up as
  > > > expected.
  > > >   Just trying to figure out what may have caused
  > the
  > > >   phones to start using the other line all of a
  > > > sudden
  > > >   and why that line. No errors in event logs.
  > Also
  > > > half
  > > >   of these users did not have a user id in
  > global
  > > >   directory as it is just a call manager and no
  > > > device
  > > >   associations.
  > > >
  > > >   Thanks. erick
  > > >
  > > >
  > > >
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