[cisco-voip] 7940 - "DSP Keepalive timeout"

[Ryan Ratliff]

To get the user up quickly I'd replace the phone but once you get your 
hands on it try changing the phone load (either up or down) to see if 
the issue persists.  If it does then open a TAC case to either RMA the 
phone or get a bug filed.

-Ryan
On May 11, 2005, at 8:50 AM, Vincent De Keyzer wrote:

Yes, I saw those on CCO, but those release notes do not mention 7.1(2) 
which
this broken phone is running.

I am just trying to understand whether I should send a guy to replace 
the
phone, or is there a software solution?

Vincent


> -----Original Message-----
> From: Ryan Ratliff [mailto:rratliff at cisco.com]
> Sent: mercredi 11 mai 2005 14:45
> To: Vincent De Keyzer
> Cc: cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] 7940 - "DSP Keepalive timeout"
>
> What phone load?  There are a number of old bugs related to DSP
> keepalive timeouts.
>
> -Ryan
> On May 11, 2005, at 8:05 AM, Vincent De Keyzer wrote:
>
> Hello,
>
> I have a customer at a remote site that has a 7940 with the following
> symptoms since this morning :
> 	• 	Everything looks normal on the handset except a message at
the
> bottom: “DSP Keepalive timeout”
> 	• 	Phone is registered
> 	• 	If I call him, phone rings; when he picks up, connection
> occurs (I
> see “Connected” on my 7940) but none of us hear anything
> 	• 	He does not get a dialtone
> 	• 	Hard and soft reboot have been tried
>
> Anybody has an idea?
>
> Vincent
>
>
>
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