[cisco-voip] Unity Integration

Schuett, Court (MBNAP it) Court.Schuett at us.millwardbrown.com
Thu Nov 10 12:08:39 EST 2005


Hello all,
 
 
Some set up.  We have a centralized call manager set up.  All calls are
handled in one primary location.  We have a distributed voice mail set up.
At a remote office, we have a small unity server connected to the site's
primary exchange server.  The Unity users have a seperate login, but share a
mailbox with their primary login.  (There was a reason for this, but it
predates me)
 
We've run into a problem where the AD and Exchange guys are making changes
to the network that are seriously affecting our voicemail servers.  The
other day, there was a permissions problem on the Exchange server and
company-wide we couldn't send outbound email.  To fix this, the Exchange
team rolled back security settings to a few days prior.  That fixed their
problem, but it completely shut down our voicemail.  We're not entirely sure
what happened, but the result was that the Unity server could not
communicate with the Exchange server.  To solve the problem, we took the
Unity users out of their OU and put them in a seperate OU then copied them
back.  I stopped and started the Unity service and everything worked.  
 
We would like to find a solution where the Exchange/AD guys can't cause us
problems, but we are still able to use Unified Messaging.  Is there a
solution?  The problem is that I'm not that good with Windows or Exchange so
I have a hard time understanding and communicating my desires to the
AD/Exchange guys.  Anyone out there with some more experience that could
possibly help?  We love UM, but are not big fans of the headaches caused by
depending on others for security.
 
Thanks!
 
Court Schuett
 
Millward Brown
Network Systems Engineer
630-955-8983
court.schuett at us.millwardbrown.com
<mailto:court.schuett at us.millwardbrown.com> 
 

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