[cisco-voip] Beep for no reason?

[Jeff Lamoureaux]

Bringing this one back from the dead...

I isolated the cause of our mysterious beeping sound.

Phone A - Any phone calling into IP Phones.  (Called DN has shared
appearances on 10 phones)
Phone B - Any one of the phones with the shared DN.
Other phones - All of the other phones with the shared DN of incoming
call.


- So the situation is that someone from the PSTN (or any phone really)
calls into one of the shared DN's.  
- Any one of the phones picks up the inbound call.
- During the call the PSTN user presses a button on his phone causing a
DTMF tone to be played.
- That DTMF tone can not only be heard by the phone that picked up the
call, but is played on ALL of the phones with that shared DN.

Depending on if the user is active or idle or using a headset, handset
or speaker determines if they hear the actual DTMF tone or just a
standard flat tone.  Either way they all definitely hear a tone.


Basically instead of the audio stream only going to the active phone the
DTMF streams get broadcast to every device with the DN whether active or
not.

I'm thinking this may have been Jessie's problem, since Scott determined
his issue to be something else.

We are running 4.0(2a)sr2a with load P00307020200 currently at the site
reporting the issue.  I'll be opening up a TAC case shortly to see what
they come up with.


Jeff

-----Original Message-----
From: King, Jesse [mailto:JKing at thegranitegroup.com] 
Sent: Friday, July 15, 2005 12:24 PM
To: King, Jesse; Voll, Scott; Jeff Lamoureaux;
cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Beep for no reason?

Nope, doesn't seem to be the case. 

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of King, Jesse
Sent: Friday, July 15, 2005 12:12 PM
To: Voll, Scott; Jeff Lamoureaux; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Beep for no reason?

The phones that report the problem are 7960's, they do have a shared
line appearance with the ring disabled.

I am running multicast, but just for moh, perhaps it is when one of the
shared lines gets placed on hold, a beep comes through. I will test this
and report back.

Jesse 

-----Original Message-----
From: Voll, Scott [mailto:Scott.Voll at wesd.org]
Sent: Friday, July 15, 2005 11:07 AM
To: Jeff Lamoureaux; King, Jesse; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Beep for no reason?

Mine is a 7940 with no headset and is NOT a shared line.  Is anyone
running any Multicast on there networks that could be causing it?  Maybe
a broadcasting software like informacast?  I'm just grasping at this
point.

Anyone have any idea as how to trouble shoot it?  Traces on the CM the
right thing to do?

Scott

-----Original Message-----
From: Jeff Lamoureaux [mailto:jlamoureaux at fbr.com]
Sent: Friday, July 15, 2005 8:00 AM
To: Voll, Scott; King, Jesse; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Beep for no reason?

I'm having the same issue reported from one of our locations.

They are running P00307020200 as well, on CCM 4.02a SR2a

No unified messaging at this site, and no VM coming in at the time.

So far all of the folks complaining of the random beep have shared lines
configured with up to 10 co workers.  One of my initial thoughts was
that it's beeping when one of the shared lines rings in, but they say
that isn't the case (not proven).  I know on my wireless headset that
isn't using the headset port I get a beep to notify me that a call is
coming in.

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Voll, Scott
Sent: Friday, July 15, 2005 9:54 AM
To: King, Jesse; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Beep for no reason?

Jesse--

Can you look at your phone load?  I just upgraded to the 7.2(2.0) in
past week or so.

Thanks

Scott

-----Original Message-----
From: King, Jesse [mailto:JKing at thegranitegroup.com]
Sent: Thursday, July 14, 2005 6:03 PM
To: Voll, Scott; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Beep for no reason?

Funny. I have had this complaint for several weeks. I'm on 4.1.2 with
the default loads. The beep is coming through to users who are on a
headset while idle (no call on any other lines, even on shared line
appearances).. I will check what load they are on. But very mind
boggling. I thought they were accidentally hitting a number button...

Jess

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net]On Behalf Of Voll, Scott
Sent: Thursday, July 14, 2005 5:05 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Beep for no reason?


User just called and said that there 7940 running 7.2(2.0) on CM 4.1.3
is beeping every once and a while (not ringing).  Any ideas?  No calls
coming in, no new voicemail.  We are also running Unity 4.0.5.  Might
have to do with new email, but I don't think so.  No MWI associated with
the beep.

TIA

Scott



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