[cisco-voip] issue with cm music on hold

Wed Oct 12 09:43:25 EDT 2005

Kevin

We already have the Media Resource List groups set up, and we have been
adding it to the device pool, phones and gateways when we add new remote
sites, we removed MGRL from all of these places but the branch is still
intermittently getting music on hold, is there any where else that we
need to change settings.

Nick

________________________________

From: Kevin Thorngren [mailto:kthorngr at cisco.com] 
Sent: Wednesday, October 12, 2005 1:24 PM
To: Nick Kassel
Subject: Re: [cisco-voip] issue with cm music on hold 

I was going to send you a link to the MRGL doc for 4.1(3): 

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administra
tion_guide_chapter09186a00803edad7.html 

Kevin 

On Oct 12, 2005, at 8:19 AM, Kevin Thorngren wrote: 

	Yes, you will need to configure Media Resource Group Lists.
Assign the MoH servers to these lists. The easiest way to assign (or not
assign) these MRGLs to the users is through the Device Pools. You can
make a copy of the current Device Pool for the users that you don't want
to have MoH and don't assign an MRGL. They won't then play MoH when they
place a call on hold. 

	Kevin 

	On Oct 12, 2005, at 8:05 AM, Nick Kassel wrote: 

		Sorry, I meant to say Is it possible for certain users
to have no Music on hold not voicemail. 

		From: Kevin Thorngren [mailto:kthorngr at cisco.com] 

		Sent: Wednesday, October 12, 2005 12:57 PM 

		To: Nick Kassel 

		Cc: ajames grace; cisco-voip at puck.nether.net 

		Subject: Re: [cisco-voip] issue with cm music on hold 

		For the lines that you don't want voicemail configured
you can select the "NoVoiceMail" for the "Voice Mail Profile"
configuration setting. Selecting "None" will choose the default Voice
Mail Profile. 

		Kevin 

		On Oct 12, 2005, at 7:35 AM, Nick Kassel wrote: 

			It is also possible to have a certain users have
no voice mail at all, we have 2 remote sites that do not want voicemail
but they still seem to be getting it intermittently. 

			From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Kevin Thorngren

			Sent: Tuesday, October 11, 2005 9:31 PM 

			To: ajames grace 

			Cc: CiscosupportUpuck
<cisco-voip at puck.nether.net> 

			Subject: Re: [cisco-voip] issue with cm music on
hold 

			I should add - The Line level config takes
precedence over the device level. The device level config takes
precedence over the device pool config. 

			On Oct 11, 2005, at 4:25 PM, Kevin Thorngren
wrote: 

				Yes, you can assign the audio source at
the line level or device level configuration for each phone. 

				Kevin 

				On Oct 11, 2005, at 3:58 PM, ajames
grace wrote: 

				is it posible to change music on hold
for indivisual ip phone user.  currently we have the default music on
hold configured.  we have one cm system with 2 companies 

				company A want to have a differnet music
on hold than company B    is this
doable_______________________________________________ 

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