[cisco-voip] Forward to VoiceMail issues

[Seth Call]

Thank you for replying Wes.

 

The CSSs are not an issue, I believe.  Allow me to reword:

 

Two devices have Forward All - VoiceMail, both with unique VM Profiles.
I can call each device individually, and both will correctly route to
the specified VM DN.   

 

I then take of CFA-VM, and do a regular forward from device 1 to device
2 (Voicemail checkbox unchecked, etc).  The second device which is being
forwarded to has a CFA-VM that I just tested directly... yet the call
doesn't route to VM.

 

I'm admittedly not that strong at looking at the traces.  Even knowing
where to start is helpful:  I'll take a look.  

 

Thanks, 

Seth

 

________________________________

From: Wes Sisk [mailto:wsisk at cisco.com] 
Sent: Tuesday, October 11, 2005 8:22 PM
To: Seth Call
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Forward to VoiceMail issues

 

Seth,
What voicemail profiles are configured on your devices?  The calling
search space of those voice mail profiles are used to attempt to forward
the call to the voicemail pilot DN associated with the voicemail
profile.  If the CSS of the voicemail profile does not include the
partition of the pilot the forward will return reorder.

If you would like to unicast me the SDI and SDL trace from callmanager
I'd be happy to take a look.

/Wes

Seth Call wrote: 

To all,

 

I'm trying to do a proof-of-concept with voicemail port forwarding, and
I'm having little luck.  I'm not testing with unity; rather testing
general call routing using voicemail ports.  To explain:

 

I can cause a call to the primary line on a SCCP device to forward to a
given voicemail port. (Forward All - VoiceMail checked on the line) 

 

Specifically, the DN of the port I'm forwarding to is located on either
SCCP Device, CTI Route Point, or CTI Port.  All three of these device
types will receive the forwarded call.  However, if I try to do a second
Forward All - Voicemail on this new device with a second voicemail port,
the call does not route on. (Fast Busy)

 

I have also found that just doing a simple forward on the initial SCCP
device to the second SCCP or CTI device does not work either (with that
second device having a Forward All - Voicemail).  As far as I can tell,
the port DN just isn't routing!  

 

Also, I know the second device that has Forward All - Voicemail is
configured correctly in that I can call it directly, and it will route
to the port DN it has specified.

 

Does anyone have any ideas on how I can get that second device to
forward to Voicemail successfully?  Maybe I've not configured something
correctly...

 

Seth

 



________________________________



 
_______________________________________________
cisco-voip mailing list
cisco-voip at puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
  
-------------- next part --------------
An HTML attachment was scrubbed...
URL: https://puck.nether.net/pipermail/cisco-voip/attachments/20051012/652f94a9/attachment.html