[cisco-voip] Call distribution problem.

[Alex A. Pavlenko]

Dear colleagues,  consider following scenario. We use CCM 4.0 in our 
company.
We have four departments. Phones in each department are joined into line 
groups,
so customer can dial group number to contact any free specialist in target 
group or can
dial explicit DN to contact concrete person. Besides there is a secretary in 
each group
who accepts all calls to group number. Since we care about all incoming 
calls and try to not miss
them we're planning to implement following ring sequence:
Incoming Call -> Secretary in target group -> All target group members -> 
Secretarys of other groups.
The problem is that I can not join secretarys DNs into line group since all 
those DNs are already
configured as members of departments group numbers. Callmanager does not 
allow to
configure DN as a member of multiple line groups. Is it possible to 
implement desribed
ring sequence?
Thanks

--
Alex Pavlenko
System Administrator
Sandy Info