[cisco-voip] Re: CDR documentation for CCME?

Fri Oct 21 13:48:09 EDT 2005

Andre,

Let me rephrase.  The normal information you would expect in CDR (to
identify conferenced and transferred calls) do not currently exist with CME.

/Wes

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net]On Behalf Of Andre
Sent: Friday, October 21, 2005 11:28 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Re: CDR documentation for CCME?

[cisco-voip] Re: CDR documentation for CCME?Wes,

I'm afraid that we don't own the Cisco kit, so we don't have a "Cisco
account team" as such. However, I would have thought that the local vendor
for South Africa (DiData) would be able to get this info, but the person I
have spoken to there, claims that it does not exist / he is not aware of it
(take your pick).

We are in the process of applying for partner status, but that will take
time, and I would like to finish this job before that - the CCME and our
software are both installed and running at the client already, and they are
just waiting for me to join them together in the middle with the right
software!!

Do you know: does such a document exist, describing the syslog CDR output,
or not?
If it does, would you know of a document ID or URL for it, either publically
accessible, or available via the national appointed vendor?

Regards,
Andre

-----Original Message-----
"Wes Sisk" <wsisk at cisco.com> wrote in message
news:ELEMLGDGDBLINAJEIOCLEEEPPLAA.wsisk at cisco.com...
Sounds like a bit of a known issue with CME and CDR:

"as of now this is a limitation of CME and CDR/billing records.  When using
skinny (sccp), non-standard based call transfer or forwarding...this
information is not recorded in the CDR.  This is a recognized flaw and is
going to be an added feature in an upcoming release of CME code, so it will
record more than two call legs...and will record transfers, forwards and
diversions.  This release is due out in 06, but I'm not exactly sure
when..."

Please contact your Cisco account team and inform them of the criticality of
this feature for your deployment.

/Wes
-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net]On Behalf Of Josh Horton
Sent: Friday, October 21, 2005 8:37 AM
To: Andre; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Re: CDR documentation for CCME?

I have been looking into this same thing, and I was actually hoping someone
else would have a definate answer but I believe Radius is another way.

The CME administration guide makes referrence to a RADIUS billing server :
http://www.cisco.com/univercd/cc/td/doc/product/voice/its/cme33/cme33sa/cme3
3ovr.htm#wp2169372

Here is a guide for Configuring AAA on Cisco Gateways:
http://www.cisco.com/univercd/cc/td/doc/product/software/ios123/123cgcr/vvfa
x_c/add_c/acct_c/index.htm

Hope this helps...
Josh

From: cisco-voip-bounces at puck.nether.net on behalf of Andre
Sent: Fri 10/21/2005 1:56 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Re: CDR documentation for CCME?

Steve,

Thanks for your response. I am aware of the StoneVoice product.

However, I see that I did not express myself clearly enough in my initial
post - my company is a _vendor_ / _developer_ of a call billing application,
and we would like to extend the range of switches that we can collect from,
for call billing purposes.

Hence, my initial request: "Could any kind soul out there point me to a
source of some detailed info for [CDR records in] the CCME environment, or
at least state authoritatively that there ain't no such thing."

Regards,
Andre

====================================================

"Steve G" <smgustafson at gmail.com> wrote in message
news:8a1f34b50510201858u1f1d2074j203e8bbd6965b9b4 at mail.gmail.com...

Andre,
     www.stonevoice.com does what you are wanting to do.  I belive they use
the syslog method of collecting the data.  Here is their CME product
http://www.stonevoice.com/Products/BILLY/tabid/193/language/en-US/Default.as
px .
I have heard that Stonevoice has a very good product but have not used it.
Another one I found from a google search is
http://www.mindcti.com/downloads/MEIPS_Solution_with_CME.pdf they use the
syslog method as well.  CCME is being widely adopted by many companies.  I
know of one in my state that is going to be replacing 450 key systems with
CCME systems.  That is a huge deployment.  I would say that your company
will probably want to work up a solution for this.  I think it is definitely
a good move.

Steve

====================================================

"Andre" <andre_on_lists at hotmail.com> wrote in message
news:<dj8c80$5gd$1 at sea.gmane.org>...
> Hi there,
>
> My company has a mature call billing application, wiht support for a large
> number of different switches, from old-fashioned POTS PABXes to Cisco
> CallManager. We now have a new customer who has a CallManager Express, and
> I
> am trying to add support for this into our product.
>
> I have arranged for our customer support person to capture some test call
> scenarios using a Syslog daemon, and I can make a fair bit of sense of the
> resulting captured records. However, I do not have any documentation on
> the
> detailed nitty-gritty of what to expect for the more complex scenarios,
> and
> the client's PABX vendor support person claims to have no knowledge of any
> such documentation.
>
> The one document I do have is a brief 6-page document titled "CDR Logging
> Configuration with Syslog Servers and Cisco IOS Gateways", which has
> exactly
> one call (comprising 2 records) as an example!
>
> By contrast, for the Cisco CallManager ("non-Express") I have a cdr413.pdf
> document titled "Cisco CallManager 4.1(3) Call Detail Record Definition"
> which comprises 78 pages of detailed explanations with sample records.
>
> Could any kind soul out there point me to a source of some detailed info
> for
> the CCME environment, or at least state authoritatively that there ain't
> no
> such thing.
>
> Regards,
> Andre

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