[cisco-voip] Re: CDR documentation for CCME?

[Andre]

Wes,

I am not saying that I have a problem with call transfer information, etc in 
the CME output. That may be the case, but I have not got far enough down the 
line to know.

What I _am_ saying is that I do not even have a document describing the 
field contents for basic call scenarios. Is there any document describing 
the fields contents at all?


Regards,
Andre

"Wes Sisk" <wsisk at cisco.com> wrote in message 
news:ELEMLGDGDBLINAJEIOCLEEFFPLAA.wsisk at cisco.com...
> Andre,
>
> Let me rephrase.  The normal information you would expect in CDR (to
> identify conferenced and transferred calls) do not currently exist with 
> CME.
>
> /Wes
>
>
> -----Original Message-----
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net]On Behalf Of Andre
> Sent: Friday, October 21, 2005 11:28 AM
> To: cisco-voip at puck.nether.net
> Subject: [cisco-voip] Re: CDR documentation for CCME?
>
>
> [cisco-voip] Re: CDR documentation for CCME?Wes,
>
> I'm afraid that we don't own the Cisco kit, so we don't have a "Cisco
> account team" as such. However, I would have thought that the local vendor
> for South Africa (DiData) would be able to get this info, but the person I
> have spoken to there, claims that it does not exist / he is not aware of 
> it
> (take your pick).
>
> We are in the process of applying for partner status, but that will take
> time, and I would like to finish this job before that - the CCME and our
> software are both installed and running at the client already, and they 
> are
> just waiting for me to join them together in the middle with the right
> software!!
>
> Do you know: does such a document exist, describing the syslog CDR output,
> or not?
> If it does, would you know of a document ID or URL for it, either 
> publically
> accessible, or available via the national appointed vendor?
>
> Regards,
> Andre
>
> -----Original Message-----
> "Wes Sisk" <wsisk at cisco.com> wrote in message
> news:ELEMLGDGDBLINAJEIOCLEEEPPLAA.wsisk at cisco.com...
> Sounds like a bit of a known issue with CME and CDR:
>
> "as of now this is a limitation of CME and CDR/billing records.  When 
> using
> skinny (sccp), non-standard based call transfer or forwarding...this
> information is not recorded in the CDR.  This is a recognized flaw and is
> going to be an added feature in an upcoming release of CME code, so it 
> will
> record more than two call legs...and will record transfers, forwards and
> diversions.  This release is due out in 06, but I'm not exactly sure
> when..."
>
> Please contact your Cisco account team and inform them of the criticality 
> of
> this feature for your deployment.
>
> /Wes