[cisco-voip] direct to VM route RP & Unity Digital network

[Lelio Fulgenzi]

MessageCan you explain your problem a little more? Do you mean when you call the extension and then it is forwarded to voicemail that you get the opening greeting? If you haven't already, you should be forwarding each phone to the individual Unity server on which the voicemailbox exists. So you will have to two voicemail pilots in this case.

It is possible to have the same voicemail pilot pointing to two different Unity servers, but then you would need different partitions and calling search spaces. Also, if one client were ever to visit the other site, you would need a seperate pilot to access their voicemail box on the other Unity.

We have three Unity servers operating with one cluster and everything is working fine, so it is possible.

Let us know.

Lelio
  ----- Original Message ----- 
  From: Ruttman, Peter G. 
  To: cisco-voip at puck.nether.net 
  Sent: Saturday, October 29, 2005 10:40 AM
  Subject: [cisco-voip] direct to VM route RP & Unity Digital network


  Hi Folks,

  We are putting in a new remote office that has two building that are connected by T1s.  We have exchange at both locations so we felt we better but Unity in both locations as well.  For Callmanager we have a centralized model that runs out of our datacenters so we were going to treat these two building as if they were the same for things like partitions, CSS, device pools, etc.  We have run into one snag now with unity.  We have enabled digital networking and from the primary unity server in the larger office you can dial the number of subscribers on the other unity server as well as look them up in the directory.  The problem is that we have a route point in the form of *[office 3 digit code]XXXX.  So for this office it would be *102xxxx.  Since we only have one set of partitions and CSSs we can only point this route point to one of the two unity servers so I pointed it to the primary one out there (the larger building).  When you type the pattern in a phone it goes to the primary unity server.  If the subscriber is actually on the primary unity then you get the subscriber's unity greeting.  If the subscriber is on the other unity server you get the main greeting.  Of course, you can type the number again and it will go to the other server but that isn't what we are looking for.  Does anyone have any suggestions other then setting up additional partitions and CSSs to fix this problem for us?

  Pete

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