[cisco-voip] CCM - weird pilot point problem

[Vincent De Keyzer]

Well done Ryan! I created a more specific dial-peer with g711ulaw and now it
works.

However, I would like to keep the generic dial-peer and work with A-law
(which is more standard for me).

Does the problem come from the CallManager or from the IVR?

If it's the IVR, how can I prove them it's their fault?

Also, how come the problem does not appear when I call 7778 from an IP
phone?

Vincent


> -----Original Message-----
> From: Ryan Ratliff [mailto:rratliff at cisco.com]
> Sent: mardi 6 septembre 2005 15:37
> To: Vincent De Keyzer
> Cc: cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] CCM - weird pilot point problem
> 
> Try changing the codec to g711ulaw.  If you call into your IVR from an
> IP phone and hit the ? button twice quickly you'll see call statistics,
> including codec.  I'm pretty sure this will indicate g711u.
> 
> -Ryan
> On Sep 6, 2005, at 9:27 AM, Vincent De Keyzer wrote:
> 
> Codec configuration is OK IMHO:
> 
> eads#sh call history voice brief id 352B
> 
> (...)
> 
> 352B : 34451 1054030270ms.34442 +-1 +430 pid:2000 Originate 12347778
>   dur 00:00:00 tx:0/0 rx:0/0 2F  (no resource (47))
>   IP 0.0.0.0:0 SRTP: off rtt:0ms pl:0/0ms lost:0/0/0 delay:0/0/0ms g729r8
> pre-ietf
>   media inactive detected:n media contrl rcvd:n/a timestamp:n/a
> 352B : 34452 1054030700ms.34443 +-1 +340 pid:2001 Originate 12347778
>   dur 00:00:00 tx:0/0 rx:0/0 2F  (no resource (47))
>   IP 0.0.0.0:0 SRTP: off rtt:0ms pl:0/0ms lost:0/0/0 delay:0/0/0ms g729r8
> pre-ietf
>   media inactive detected:n media contrl rcvd:n/a timestamp:n/a
> 352B : 34453 1054031060ms.34444 +-1 +0 pid:1 Originate 12347778
>   dur 00:00:00 tx:0/0 rx:0/0 3   (no route to destination (3))
> Telephony 0/0/0:15 [0/0/0] tx:0/0/0ms None noise:0dBm acom:0dBm
> 
> 352B : 34450 1054030270ms.34445 +-1 +790 pid:1 Answer XXXX8901
>   dur 00:00:00 tx:0/0 rx:0/0 3   (no route to destination (3))
> Telephony 0/0/0:15 (34450) [0/0/0.29] tx:0/0/0ms None noise:0dBm
> acom:0dBm
> 
> 
> dial-peer voice 2000 voip
>   translation-profile outgoing InCentrex
>   destination-pattern 1.......
>   progress_ind setup enable 3
>   modem passthrough nse codec g711alaw
>   session target ipv4:10.11.12.13
>   dtmf-relay h245-alphanumeric
>   codec g711alaw
>   fax rate disable
>   no vad
> !
> dial-peer voice 2001 voip
>   translation-profile outgoing InCentrex
>   preference 5
>   destination-pattern 1.......
>   progress_ind setup enable 3
>   modem passthrough nse codec g711alaw
>   session target ipv4:10.11.11.13
>   dtmf-relay h245-alphanumeric
>   codec g711alaw
>   fax rate disable
>   no vad
> 
> 
> 
> eads#
> 
> 
> > -----Original Message-----
> > From: Ryan Ratliff [mailto:rratliff at cisco.com]
> > Sent: mardi 6 septembre 2005 15:19
> > To: Vincent De Keyzer
> > Cc: cisco-voip at puck.nether.net
> > Subject: Re: [cisco-voip] CCM - weird pilot point problem
> >
> > As others have stated this is most likely because your gateway either
> > doesn't have a codec configured or is set to use g.729 (which is the
> > default under a voip dial-peer).  Most CTI devices can only use g.711
> > and if you do not have a transcoder that can be invoked the call will
> > be rejected.
> >
> > -Ryan
> > On Sep 6, 2005, at 4:29 AM, Vincent De Keyzer wrote:
> >
> > Hello,
> >
> > I have a strange problem with a pilot point that I can reach internally
> > but not from the outside.
> >
> > DN 7778 is a pilot point (not a hunt pilot) connected to an IVR system.
> >
> > When I dial 7778, the IVR picks up the call and plays the initial
> > greeting. So far, so good.
> >
> > Then there is a Translation Pattern (used for incoming calls) that maps
> > a range of 10 external numbers to a range of 10 internal numbers:
> > 1234777X -> 777X.
> >
> > So when I dial from the outside to number 12347778, I should reach the
> > IVR. But instead I get a fast busy - a "show call history voice" the
> > gateway shows a "no resource" sent back by the CCM.
> >
> >   The TP pattern works OK because I can call 12347770 (I reach DN
> > 7770).
> >
> > Anyone?
> >
> > Vincent
> >
> >
> >
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