[cisco-voip] IPCC agent queues

[Nesen Kisten]

Hi,

 

In CSQ under Assigned Skills, make sure that particular agent skills is
placed in "Assigned Skills" and you should then see it appear under show
resources.

 

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Voll, Scott
Sent: Wednesday, September 07, 2005 9:55 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] IPCC agent queues

 

How do I get one agent to answer calls from two different queues? (IPCCX
3.5.2)

 

THX

 

Scott


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