[cisco-voip] what to know who is in que

[AA]

how to config the desktop agent to be able to see how many calls are in que.  we are running crs 3.5.3sr 1.  no sure where to config it or is it at all posible.
James Grace 
System Engineer /Professional Srvc.
MCSE MCSA MCDBA CCNA CCNP CQS

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