[cisco-voip] Integrating Apropos Contact Center with CCM

[Charlie Sotto]

Hi Philip,
We too are in need of such script for prompt management.
Care to share?? TIA!!!
Thanks

Charlie
  
> ---------- Forwarded message ----------
> From: "Walenta, Phil" <philip.walenta at berbee.com>
> To: "Ortiz, Carlos" <CORTIZ at broward.org>, "Steve G" <
> stephengustafson at gmail.com>
> Date: Sun, 31 Jul 2005 20:27:28 -0500
> Subject: RE: [cisco-voip] Integrating Apropos Contact Center with CCM
> To address some of your concerns Carlos:
>  1. Cold Standby - IPCC 4.0, which is due out very shortly will support a 
> full warm standby server, some hardware requirements will exist for this.
>  2. Mapped drives I'm pretty sure go away.
>  3. Express can scale above 200 agents (not sure what the top is).
>  One other major feature to note is: Agent desktops now do 
> recording/silent monitoring. No more span ports. Just like IPCC Enterprise.
>   Steve, as for prompt management, I wrote a script to do it. With a 
> recording step available, it makes it easy to just call in and 
> re-record/backup/replace any prompt in your system.
> 
>
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