[cisco-voip] why do the agent go into reserve

[Matt Slaga (US)]

Make sure you are not using shared lines or duplicate directory numbers
for your agents.
 

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of James Grace
Sent: Monday, April 03, 2006 10:48 AM
To: cisco-voip at puck.nether.net
Cc: ask-icd-ivr-support at external.cisco.com
Subject: [cisco-voip] why do the agent go into reserve



We are running ipcc express for the first time today.  And for some
reason agents are going into state "reserve"  im not sure why and what
is it 

 

James D. Grace 

CCNP CCNA MCSE MCDBA

Sr. System Engineer / Professional Svc.

Digitel Corporation

 




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