[cisco-voip] IPCC agent shared line
Hart, Kevin
Kevin.Hart at brooks.com
Wed Apr 5 17:03:01 EDT 2006
Scott,
We have used extension mobility to solve this problem and it has worked
fine....that is it did after I associated the second phone with the ICMrm
user...:>) I didn't realize that even though the EM phone doesn't actually
have an ICD extension, it still has to be controlled by the ICDrm user.
Kevin
_____
From: Voll, Scott [mailto:Scott.Voll at wesd.org]
Sent: Wednesday, April 05, 2006 4:25 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] IPCC agent shared line
I'm about to test this, but thought I would ask to see if someone has
already done it.
I have an agent that will work in two different places but will need to have
the same phone number at both locations. Can I set them up in IPCCx as
owner of both phones (share line) and have IPCCx route calls correctly?
Thanks
Scott
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