[cisco-voip] CallManager Problem - Make outside call

Fri Apr 14 11:38:38 EDT 2006

Hi Kevin,

Sorry, another 2 questions...
1. Do I need any other software to allow CCM to handle the outside incoming
call transfered to IP Phone? (like a greeting prompt to input extension
number)

2. Can CCM and Nortel 61 PBX run the feature such as ring back to each other
in the hybrid system ? (both IP phone and PBX phone exist in the enterprise,
when IP Phone makes call to PBX phone with no answer or vice versa, the
phone can provide ring back / call back function)

Thanks a lot.

Regards,

Alan

2006/4/14, Kevin Thorngren <kthorngr at cisco.com>:
>
> Hi Alan,
>
> Good.  I am not sure why the softphone does not play outside dialtone.
> The CCM will signal the phone to play outside dialtone.  It will then
> be up to the phone to do so.  If the 7960 and the softphone have the
> same Calling Search Space assigned to both the device level
> configuration and the line level then the behavior should be the same.
>
> Kevin
> On Apr 14, 2006, at 4:32 AM, Alan Su wrote:
>
> > Hi Kevin,
> >
> > I can get the secondary dial tone now, actually I didn't do any
> > change. I just try on 7960G IP Phone instead of SoftPhone. It should
> > be working all the time, just not in Softphone. I'll try to figure out
> > why there is no dialtone on Softphone. Thanks so so much ~~
> >
> >
> > Regards,
> >
> > Alan
> >
> >
> > 在 2006/4/14，Alan Su <cj.alan at gmail.com> 撰寫： Hi Kevin,
> >>
> >> Sorry I had typo, what I meant is I want to hear the outside tone
> >> after user dial "7".
> >> I have checked the route plan report, there are 4 patterns begin with
> >> "7", so I change my setting to "4.!" and now it's the only pattern /
> >> DN begin with "4".
> >>
> >> What I need is:
> >> 。when user off hook their IP IPhone, they got a dial tone
> >> 。if they want to dial outside number, they will have 2 opitons:
> >> 1. dial 4xxxxxxxx (ex: 427157052), and it can ring the number
> >> (27157052) directly
> >> 2. dial 4, and they will have another dial tone. then they can dial
> >> the outside number (ex: 27157052)
> >>
> >> My test result is:
> >> 1. dialing 427157052, it will call 27157052 phone number and works.
> >> 2. dialing 4, it shows "Bad Address" and say "your call can't be
> >> completed in this dial..."
> >>
> >> Please kindly help, thanks so much.
> >>
> >>
> >> Regards,
> >>
> >> Alan
> >>
> >>
> >>
> >>
> >> 2006/4/14, Kevin Thorngren <kthorngr at cisco.com>:
> >>> Hi Alan,
> >>>
> >>> At what point do you hear outside dialtone?
> >>>
> >>> I notice the pattern in the jpg is 7.!.
> >>>
> >>> CCM checks the dialed number after each digit is dialed.  There are
> >>> offnet and onnet patterns.  Once CCM has eliminated all onnet
> >>> patterns
> >>> it will then play outside dialtone.  I have seen where customers have
> >>> created a Translation Pattern of XXXX, for example, and won't hear
> >>> outside dialtone until after the 5th digit.  The reason is that CCM
> >>> can
> >>> match both XXXX and 9.180 but once I hit another digit (9.1800) then
> >>> I
> >>>  will hear outside dialtone.
> >>>
> >>> Go to CCMAdmin > Route Plan > Route Plan Report.  Click on the View
> >>> in
> >>> File on the right side of the web page and save the CSV.  This
> >>> contains
> >>> all of the patterns you have configured.  Take a look to see if you
> >>> have any that match your 9.! or 7.! patterns.
> >>>
> >>> Kevin
> >>> On Apr 13, 2006, at 12:42 PM, Alan Su wrote:
> >>>
> >>> > Hi Kevin,
> >>> >
> >>> > I tried the 9.! & 9.!# patterns, both work on dial to outside
> >>> number
> >>> > when I dial "9xxxxxxxx". But I can't hear outside dial tone when I
> >>> > only dial 9
> >>> > it waits about 10 secs and shows "Bad Address".
> >>> >
> >>> > Attached is the route pattern configuration. Thanks a lot.
> >>> >
> >>> >
> >>> > Regards,
> >>> >
> >>> > Alan
> >>> >
> >>> >
> >>> > 2006/4/12, Kevin Thorngren <kthorngr at cisco.com >: Hi Alan,
> >>> >>
> >>> >> I had a typo below.In the US we would dial 011 for international
> >>> >> patterns.My below example should have had 9.011!.The "!" allows
> >>> >> users to keep dialing digits until the interdigit timeout timer
> >>> >> expires
> >>> >> (15 seconds).You could use the following two patterns:
> >>> >>
> >>> >> 9.!
> >>> >> 9.!#
> >>> >>
> >>> >> The "#" allows the users to terminate the dialing with a #.Point
> >>> >> both
> >>> >> Route Patterns to the same GW or RL.
> >>> >>
> >>> >> Once CCM determines the call is an outside call then it will play
> >>> >> outside dialtone.If you don't have any internal patterns that
> >>> begin
> >>> >> with 9 then the users should hear outside dialtone after the 9 is
> >>> >> dialed.The "!" allows them to continue dialing.In the first
> >>> >> pattern
> >>> >> CCM will wait 15 seconds after the last digit (interdigit timeout)
> >>> >> before extending the call.The second pattern allows the user to
> >>> >> terminate the dialing with a # and CCM will extend the call right
> >>> >> away.
> >>> >>
> >>> >> Here is an example of the UK numbering plan.
> >>> >> http://www.cisco.com/en/US/partner/products/sw/voicesw/ps556/
> >>> >> products_tech_note09186a008028af3a.shtml
> >>> >>
> >>> >> Kevin
> >>> >>
> >>> >> On Apr 11, 2006, at 11:42 AM, Alan Su wrote:
> >>> >>
> >>> >> > Hi Kelvin,
> >>> >> >
> >>> >> > Thanks a lot, I'll study those valuable documents you share
> >>> with me.
> >>> >> > Regarding the dialing pattern, I also have below questions:
> >>> >> > 1. What if I'm in out of US ? Do I still can use @ for typical
> >>> north
> >>> >> > American dial plan ?
> >>> >> >
> >>>  >> > 2. Can user only dial one digit (ex:9), and after hearing the
> >>> dial
> >>> >> > tone then begin to dial the outside number? In this case, I
> >>> can't
> >>> >> set
> >>> >> > the full pattern in my route pattern, how should I configure it
> >>> ?
> >>> >> >
> >>> >> > Many many thanks for your help.
> >>> >> >
> >>> >> >
> >>> >>  > Regards,
> >>> >> >
> >>> >> > Alan
> >>> >> >
> >>> >> >
> >>> >> > 2006/4/11, Kevin Thorngren < kthorngr at cisco.com >: Hi Alan,
> >>> >> >>
> >>> >> >> The 9. pattern needs to match the full pattern you are
> >>> using.Some
> >>> >> >> examples are:
> >>> >> >>
> >>> >> >>9.@ - typical north American dial plan macro that matches local,
> >>> >> ld
> >>> >> >> and
> >>> >> >> international patterns.
> >>> >> >> 9.[2-9]XXXXXX - More specific pattern for local 7 digit dialing
> >>> >> >> 9.1[2-9]XX[2-9]XXXXXX - More specific pattern for LD dialing
> >>> >> >> 9.011T - More specifc pattern for international dialing
> >>> >> >>
> >>> >> >> The CCM will need to match the full pattern dialed from the
> >>> phone
> >>> >> >> before extending the call to the GW.With 9. the GW is
> >>> receiving a
> >>> >> >> blank dialed number (assuming you are doing pre-dot
> >>> discard).Also
> >>> >> >> you
> >>> >> >> will want to select the option for outside dialtone.The below
> >>> links
> >>> >> >> should help describe this.
> >>> >> >>
> >>> >> >> http://www.cisco.com/en/US/products/sw/voicesw/ps556/
> >>> >> >> products_tech_note09186a0080094b2a.shtml
> >>> >> >>
> >>> >> >> http://www.cisco.com/en/US/products/sw/voicesw/ps556/
> >>> >> >> products_tech_note09186a00800945b9.shtml
> >>> >> >>
> >>> >> >> http://www.cisco.com/en/US/products/sw/voicesw/ps556/
> >>> >> >> products_administration_guide_chapter09186a00803edabe.html
> >>> >> >>
> >>> >> >> http://www.cisco.com/en/US/products/sw/voicesw/ps556/
> >>> >> >> products_administration_guide_chapter09186a00803ed685.html
> >>> >> >>
> >>> >> >> HTH,
> >>> >> >> Kevin
> >>> >> >> On Apr 11, 2006, at 7:47 AM, Alan Su wrote:
> >>> >> >>
> >>> >> >> > Dear All,
> >>> >> >> >
> >>> >> >>> My IPT architecture is: CCM(4.02) + Voice Gateway(3745 runing
> >>> >> MGCP
> >>> >> >> w/
> >>> >> >> > E1 PRI trunk to PSTN).
> >>> >> >> > I already configured the MGCP and ccm-manager option in the
> >>> voice
> >>> >> >> > gateway, and it's registered to CM without any problem.
> >>> >> >> > I also made the gateway configuratio in CCM to this router.
> >>> >> >> >
> >>> >> >> > Right now my problem is, I don't know how to setup the route
> >>> >> pattern
> >>> >> >> > to allow IP Phone to make outside call.
> >>> >> >> > My idea is, when user dial "9", the phone will provide an
> >>> outside
> >>> >> >> dial
> >>> >> >> > tone and user can directly dial the PSTN phone number to
> >>> >> complete a
> >>> >> >> > call (just like the old fashion way). But when I configure
> >>> the
> >>> >> route
> >>> >> >> > pattern "9." and set the S1/DS1-0 at VGW to be the gateway,
> >>> there is
> >>> >> >> > nothing but a "Bad Address".
> >>> >> >> >
> >>> >> >> > Does anyone know how to find the reference document for the
> >>> >> >> > configuration or how to fix this problem? I did lots of
> >>> search
> >>> >> but
> >>> >> >> > nothing found. Any comment would be very grateful. Thanks a
> >>> lot ~
> >>> >> >> >
> >>> >> >> >
> >>> >> >> > Regards,
> >>> >> >> >
> >>> >> >> > Alan
> >>> >> >> >
> >>> <VGW-Config.txt>_______________________________________________
> >>> >> >> > cisco-voip mailing list
> >>> >> >> > cisco-voip at puck.nether.net
> >>> >> >> > https://puck.nether.net/mailman/listinfo/cisco-voip
> >>> >> >>
> >>> >>
> >>> > <RoutePattern.jpg>
> >>
> >>
>
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