[cisco-voip] MWI and Multi -Tenanting

Tue Apr 18 02:06:39 EDT 2006

I don't have my CCM in front of me but is there a CSS for the MWI DNs in
CCM? I thought there was. If you left it as "none" then that might be
your problem.

Jason Wydra

Consultant

burwood group, inc.

Phone: (312) 327-4677

Cell: (312) 493-2834

jwydra at burwood.com

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Darren Smith
Sent: Tuesday, April 18, 2006 12:18 AM
To: Tim Medley
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] MWI and Multi -Tenanting

Hi,

The MWI DN's are in a partition called PT-Extensions, this is accesable
by all users.

The CSS should be able to call both the phones and the Unity port.

Is there a way to test this??

The error that appears in the event log is as follows:

Cisco Unity-CM TSP device 19 (Cisco Unity port 16): An attempt to turn
ON the message waiting indicator (MWI) for extension 0756575298 received
Reorder tone from Cisco CallManager. The MWI ON Extension setting is
0721000000.

There is also another error:

Description:
Failed to set message waiting lamp for Darren Test, ext 0756575298,
switch 0, cluster 0, reason: SetMWI failed with [0x80004005; E_FAIL].   

Thanks in advance.

Darren Smith

________________________________

From: Tim Medley [mailto:medley at mac.com] 
Sent: Tuesday, 18 April 2006 2:16 PM
To: Darren Smith
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] MWI and Multi -Tenanting

Darren, 

I've setup multi-tenant CCM systems several times.  A couple of
questions.

How do you have the MWI on/off DN's configured in CCM? Are they in the
same generic partition that your phone DN's are in? You will need to set
the MWI on/off numbers to a partition that all tenants have access to
AND the CSS that the Unity port(s) that are set for MWI will need access
to the Tenant Partitions.

tm

Tim Medley

medley at mac.com

On Apr 18, 2006, at 12:05 AM, Darren Smith wrote:

Hi, 

Has anybody succesfully implemented MWI with multi tenanting on CCM
4.1.3 and Unity 4.0.5?? 

We have multiple customers on our callmanager and unity platform, some
of these are smaller business, ad each of these has their own
Partitions, and each of these partitions use the same DN range (eg
200x).

Other customers are in a generic partition, and their DN is their full
DDI number. 

We have set the MWI numbers (Full 10 digit numbers), but cannot get MWI
to work. 
The option for multi tenanting is set to turue within Callmanager
Messaging Interfaces services, but I'm sure I need some transaltion
patterns set, but can't work out what to do.

Thanks in advance 

Regards 

Darren Smith
Chief Operations Officer
Silver Communities 

P 1300786755
D 0756575299
M 0405 847791
E darren at silvercommunities.com.au
<mailto:darren at silvercommunities.com.au>  

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