[cisco-voip] instruction on setting up the recording and monitoring for ipcc ex 4.0.3

[James Grace]

instruction on setting up the recording and monitoring for ipcc ex 4.0.3

 

I can not find documentation on how to set this up and get it going.  My
callcenter is up..my desktop agent and supervisor are configured..  But I
cant find any info on the spaning port config and what needs to be done on
the crs server or anything    can some Please Help 

 

James D. Grace 

CCNP CCNA MCSE MCDBA

Sr. System Engineer / Professional Svc.

Digitel Corporation

 

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